• The right design of a customer complaints process can ensure that the sales departments receives more information about the customers and the research & development department gathers important input on how to improve the products.
  • Project management methodologies can include processes to capture project reports which are automatically shared in a knowledge library.
  1. Workflow Applications
  2. Workflow: An Introduction by Rob Allen
  3. Workflow Management Coalition (WfMC) Resources
  4. Workflow Patterns
  5. APQC
  1. Workflow Modeling: Tools for Process Improvement and Application Development by Alec Sharp and Patrick McDermott
  2. Workflow Patterns: The Definitive Guide by Nick Russell, Wil van der Aalst, and Arthur H. M. ter Hofstede
  3. Workflow Management: Models, Methods, and Systems by Wil van der Aalst and Kees van Hee



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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/