Originally answered Sep 30, 2016
There are many good ways for subject matter experts (SMEs) to share their knowledge. Here are five suggestions:
- Document proven practices and lessons learned
- Post, answer questions, share materials, and present in Communities of Practice (CoPs) and Enterprise Social Networks (ESNs)
- Create and contribute videos containing tutorials, nuggets, and stories
- Create and contribute documents to a knowledge repository
- Tell stories and conduct training on community calls, in apprenticeships and mentorships, and on recorded videos
Here are ten suggestions for enabling knowledge sharing:
- Establish a new, or strengthen an existing, knowledge management program
- Provide incentives for sharing knowledge
- Establish CoPs and ESNs, and ask SMEs to help lead them and be active in them
- Identify SMEs by monitoring CoPs and ESNs for those who regularly share and answer questions, and then recognize those people
- Ask SMEs to develop training courses on their specialties
- Ask SMEs to create personal guides to processes, contacts, and content
- Conduct interviews using videos and community spotlights to collect SME stories, instructions, and tips
- Ask SMEs to submit their top ten most used documents
- Establish mentor/apprentice pairs
- Schedule regular workshops, seminars, and meet-ups to allow SMEs to tell stories and answer questions
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