Originally published June 23, 2019

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Q: I’m currently in internal communications at my company (a large health care company with about 90,000 employees). Our team has been driving KM efforts for several years and we are finally in a position where we can ask for a dedicated team for managing knowledge and our digital workplace.

Do you have any existing resources you could share or specific advice for the kinds of roles that make a KM program successful outside of the knowledge managers/specialists themselves? (User experience, data analyst, business analyst, people who specialize in training content owners, etc.)

A: Roles include having responsibility for one or more of the 50 KM components or the 100 KM specialties I have defined. Here are some specific examples:

  1. Knowledge Managers and KM Leaders
  2. Knowledge Brokers, KM User Assistants, and Knowledge Help Desk Agents
  3. Community Managers
  4. Content Managers
  5. Intranet Site Editors and Web Developers
  6. Taxonomists
  7. Information Architects
  8. User Experience Designers
  9. KM Project Managers
  10. KM Technology Specialists, e.g., Microsoft SharePoint/Office 365

KM programs can use these types of expertise:

  1. Change management
  2. Collaboration and communities of practice
  3. Learning and training
  4. Gamification and digital badging
  5. Social Network Analysis
  6. Expertise location
  7. Communications
  8. Knowledge transfer
  9. Knowledge-Centered Service
  10. Content management and document management
  11. Analytics and visualization
  12. Project management
  13. Agile development
  14. Knowledge audit and knowledge mapping
  15. Appreciative inquiry and positive deviance
  16. Storytelling and narrative
  17. Information architecture
  18. Design thinking
  19. Usability, user interface, and user experience
  20. Enterprise search and findability
  21. Taxonomy and ontology
  22. Portals and intranets
  23. Big data and business intelligence
  24. Digital workplace and digital experience
  25. Cognitive computing and artificial intelligence

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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