• Many people are reluctant to use social tools, including most leaders
  • Enterprise social networks are viewed with skepticism: something else you have to do, a waste of time, and/or not serious
  • Internal blog and wiki usage never took off in most firms
  • Email is still the killer app for collaboration. In most organizations, 100% of the people use email, while fewer people use more modern technologies. Social tools need to integrate with email.
  • Knowledge retention — the aging workforce will soon retire, and to take advantage of their knowledge and experience, we need creative approaches like keeping them connected to their former communities
  • Analytics — data mining, trends, statistics, and correlations should be used to make better business decisions.
  • ESNs — connecting people, giving them a voice, and allowing them to express their individual personalities increases trust and enables better collaboration.
  • Aggregation — using tags, activity streams, and API calls to deliver relevant information feeds through multiple channels.
  • Customization — allowing individuals to interact with potentially overwhelming flows of information in an optimal way, filtering out the noise and delivering just what is most needed.

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/