• Many people are reluctant to use social tools, including most leaders
  • Enterprise social networks are viewed with skepticism: something else you have to do, a waste of time, and/or not serious
  • Internal blog and wiki usage never took off in most firms
  • Email is still the killer app for collaboration. In most organizations, 100% of the people use email, while fewer people use more modern technologies. Social tools need to integrate with email.
  • Knowledge retention — the aging workforce will soon retire, and to take advantage of their knowledge and experience, we need creative approaches like keeping them connected to their former communities
  • Analytics — data mining, trends, statistics, and correlations should be used to make better business decisions.
  • ESNs — connecting people, giving them a voice, and allowing them to express their individual personalities increases trust and enables better collaboration.
  • Aggregation — using tags, activity streams, and API calls to deliver relevant information feeds through multiple channels.
  • Customization — allowing individuals to interact with potentially overwhelming flows of information in an optimal way, filtering out the noise and delivering just what is most needed.



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/