What influences adoption and utilization of knowledge management tools?

Originally answered Sep 28, 2017

1. Senior leaders who lead by example and model desired behaviors (Insight #3).

2. The effective use of change management and these people components:

1. culture and values
2. knowledge managers
3. user surveys
4. communities
5. training
6. documentation
7. communications
8. user assistance and knowledge help desk
9. goals and measurements
10. incentives and rewards

3. The availability of relevant process components and technology components that are much better than existing alternatives at meeting the most important needs of users.

4. A really good user interface.

5. The application of the advice offered in these two books:

• Implementing a Successful Knowledge Management Program
• Proven Practices for Promoting a Knowledge Management Program