What Does Successful Knowledge Management Look Like? 11 Key Attributes
Originally published 29-Mar-17
In my book, Proven Practices for Promoting a KM Program, I shared 11 attributes of a successful knowledge ecosystem drawn from my experience at a large global technology company.
Although these attributes are drawn from a technology company, they are relevant to organizations of all types and sizes. This is what success looks like.
Successful Knowledge Ecosystem Attributes
- Everyone uses the knowledge platform every day as a regular part of their job
- Everyone contributes experiences, contacts, lessons learned, documents, and other knowledge nuggets whenever they can
- Everyone regularly thinks about how a piece of knowledge or a deliverable can be reused, who could use it, how to make it more useful, and where it should be located for easy access
- Knowledge capture is embedded in everyone’s job, and is not a separate process
- No one thinks of starting a project without looking for prior examples, proposals, lessons, etc.
- New pieces of content are regularly suggested and added to the knowledge platform
- Everyone knows how to find the information they need, and it is readily available to them
- The knowledge platform is easily accessed and updated
- The knowledge platform is linked to other functions, systems, databases, etc. to make it easy to get information from anywhere
- Knowledge managers in each division constantly add to and improve the knowledge platform and help others use it more effectively
- Measurable benefits result from the use of knowledge assets, and all goals are achieved
For more, see Implementing a Successful KM Program.