Originally answered Aug 19, 2018

Here are 12 steps to follow to Implement a Successful KM Program:

  1. Learn about the field of knowledge management and build expertise in it.
  2. Identify the top 3 objectives for the program, focusing on meeting the biggest needs of the organization.
  3. Gain the sponsorship, commitment, and active support of senior leadership.
  4. Determine who will participate in the program, which basic processes will be required, and how tools will support the people and processes.
  5. Articulate the end-state vision: what does KM look like when it is working well?
  6. Define the KM strategy.
  7. Define compelling use cases with clear advantages over existing alternatives.
  8. Define the KM program governance.
  9. Specify the desired modes of knowledge flow.
  10. Select and implement people, process, and technology components using knowledge management specialties such as information architecture, design thinking, user experience, and agile development.
  11. Improve and iterate to implement the strategy and achieve the vision.
  12. Share achievements and ideas with others to build awareness, solicit feedback, and pay it forward.