Originally answered Oct 7, 2018

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  1. Be authentic, honest, and open
  2. Be engaging, interesting, and approachable
  3. Listen actively, attentively, and with understanding
  4. Use appropriate body language and facial expressions, maintain good eye contact, and show empathy
  5. Return calls, reply to email, and respond to posts promptly, politely, and helpfully
  6. Use language carefully, correctly, and clearly
  7. Avoid buzzwords, confusing jargon, and corporate speak
  8. Speak and write appropriately, thoroughly, and in a timely manner
  9. Speak and write coherently, concisely, and compellingly
  10. Speak, write, present, post, reply, solicit/ask/answer questions, be interviewed, and interview others readily, easily, and effectively

See also: Articles about Communications, Grammar, and English Usage

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Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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