Originally answered Nov 8, 2019
- Getting senior leaders to provide funding, demonstrate support, and lead by example.
- Balancing people, process, and technology components — not focusing on rolling out tools.
- Delivering tangible business benefits that support organizational objectives and priorities.
- Motivating people to share, innovate, reuse, collaborate, and learn.
- Establishing a vision for how knowledge management should work, and relentlessly working towards making that vision a reality by implementing, improving, and iterating.
- Defining compelling use cases clearly showing the advantages over existing alternatives, and answering the question “what’s in it for me?”
- Getting people to openly ask for help.
- Making useful information easily findable.
- Connecting people to each other so they can help each other at the time of need.
- Improving decisions, actions, and learning.
- Focusing on a few initiatives, setting a few simple goals, and not trying to tackle everything possible.
- Delivering what people want and the organization needs, not what is trendy.
- Communicating by pull and opt-in, not by push.
- Augmenting and automating processes using analytics, cognitive computing, and related techniques.
- Integrating knowledge management into existing processes, workflows, and systems so that it is not perceived as extra work or yet another tool to have to learn and use.