What are some examples of organizations with a good and lively knowledge sharing system that stretches beyond their borders?

Stan Garfield

Oct 31, 2018·2 min read

Originally answered Jan 6, 2012

All of the Big Four professional services firms (Deloitte, PwC, E&Y, KPMG), systems integrators/consultants (e.g., Accenture, IBM), and management consultancies (e.g., McKinsey, BCG) have had sustainable KM systems for a long time. In addition, firms in other industries (e.g., GE, Fluor, Conoco-Phillips, Shell, Caterpillar, State Farm, Buckman Labs), non-profits (e.g., MITRE), and government (e.g, US Army) have also distinguished themselves in the field.

I wrote about case studies in my book, Proven Practices for Promoting a Knowledge Management Program in Chapter 15: REUSE PROVEN PRACTICES 191:

• Microsoft Services 191
• NASA 193
• Large Professional Services Firm 197
• Large Systems Integrator 198
• Large Defense Contractor 200
• Large Global Manufacturer 203
• Chubb Insurance 205
• The Goodyear Tire & Rubber Company 207
• Digital Equipment Corporation (DEC) 210
• The Hewlett-Packard Company 214

I presented webinars on these case studies in Selling KM — Reuse Proven Practices: Parts 1–5.

To find case studies, here are some good sources:

• Consult the APQC knowledge base and benchmarking studies
• Join the SIKM Leaders Community, review the archives, and post to the discussion board
• Use KM Resources to find materials, contacts, sites, etc.
• Search

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