Originally published on October 3, 2016

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Third in a series of 50 Knowledge Management Components (Slides 6–10 in KM 102)

User surveys and employee satisfaction surveys: periodic surveys to determine user preferences, needs, and challenges and to determine how employees view a KM program and its components

Details on surveys are available in these previous posts:

  1. Knowledge Management Surveys
  2. KM Opportunities Survey
  3. KM Resource Survey
  4. KM Employee Satisfaction Survey
  5. Community Managers Survey

Also see Surveys in the Sveiby Toolkit.

How to Conduct Surveys

  1. Online Survey Design Guide from the Laboratory for Automation Psychology and Decision Processes at the University of Maryland
  2. Conducting Surveys from the Community Tool Box of the Work Group for Community Health and Development at the University of Kansas
  3. SurveyMonkey: How to Conduct a Survey
  4. Explorable: Survey Research Design
  5. Creative Research Systems: Survey Design Software
  6. The BMJ (formerly the British Medical Journal): Planning and conducting a survey
  7. HelpScout: 10 Essential Tactics for Creating Valuable Customer Surveys
  8. Queensland Health: How to conduct a survey
  9. eSurveysPro: How To Conduct An Online Survey and Engage Customers In A Dialog
  10. RAND Corporation: Conducting Research Surveys via E-mail and the Web

Online Survey Tools

  1. Obsurvey: Product Comparison
  2. SoftwareInsider Compare Survey Software
  3. Quora: Survey Tools
  4. Owler Showdown: QuestionPro, Qualtrics, SurveyMonkey, SurveyGizmo
  5. Survey Software Reviews
  6. PCMag: The Best Online Survey Tools of 2016
  7. Analytics Tool: Web-based survey software and Online surveys
  8. Qeryz: The Ultimate Guide to the Best Online Survey Tools
  9. Top Ten Reviews: Survey Software Reviews
  10. Relevant Insights: Online Survey Tools


  1. The Survey Playbook: How to create the perfect survey by Matthew Champagne
  2. Internet, Phone, Mail, and Mixed-Mode Surveys: The Tailored Design Method by Don Dillman, Jolene Smyth, and Leah Melani Christian
  3. Survey Research Methods by Floyd J. Fowler
  4. Designing Surveys: A Guide to Decisions and Procedures by Johnny Blair, Ronald Czaja, and Edward Blair
  5. Web Survey Methodology by Mario Callegaro, Katja Lozar Manfreda, and Vasja Vehovar
  6. Designing and Conducting Survey Research: A Comprehensive Guide by Louis Rea and Richard Parker
  7. The Complete Guide to Writing Questionnaires: How to Get Better Information for Better Decisions
  8. How to Conduct Surveys: A Step-by-Step Guide by Arlene Fink
  9. Conducting a Survey by Lawrence Orcher
  10. Online Surveys For Dummies by Vivek Bhaskaran and Jennifer LeClaire

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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