Originally published June 23, 2014
- Identify the top 3 objectives for your program (using these 15 benefits) and focus on meeting the biggest needs of your organization.
- Determine who will participate in the program, which basic processes will be required, and how tools should support the people and processes by answering these 9 questions.
- Articulate the end-state vision: what does it look like when it is working? Establish a vision for how knowledge management should work and relentlessly work towards making that vision a reality.
- Start working on getting to the vision right now, in small steps, and with measurable progress. Implement, improve, and iterate key KM processes and tools.
- Define compelling use cases: don’t talk about adoption or rollout of a tool — talk about the advantages of using it over existing alternatives. See COLLABORATION, SAFARIS, and What are you supposed to do in a community?for examples of recommended use cases.
- Don’t start by rolling out a KM system. Avoid these 5 pitfalls and follow these 10 Priorities for a Knowledge Management Program.
- Understand why people don’t share their knowledge and help them to see why they should share their knowledge.
- Set goals, establish promotion requirements, and recognize and reward for desired knowledge sharing behaviors.
- Collect Content and Connect People.
- Lead by example, practice what you preach, and model desired behaviors to show others how it’s done.
- 10 Priorities for a KM Program
- KM Planning
- KM 101 Workshop and KM 102 Workshop
- Posts about communities of practice
- Posts about ESNs
- KM Leaders & Community Managers: What’s Needed?
- 7 Habits of Highly Successful Knowledge Managers
- KM Resources
- Implementing a Successful KM Program
- ESN Posts by Jeff Ross