1. Can I trust the answers and advice provided by others?
  2. Can I open up and be candid?
  3. Can I share information without being embarrassed?
  4. Can I ask a question without appearing ignorant?
  5. Can I trust people not to misuse the content I share?
  6. Can I trust people to give me credit for information I provide?
  7. I’m worried about giving the wrong answer to a question.
  8. I’m reluctant to share information that may not be the very best.
  9. I’m worried about being criticized, blamed, or ridiculed.
  10. I’m afraid that I might be perceived as wasting my time by participating in an enterprise social network (ESN).
  1. Can I trust people to behave properly? I don’t want to enable flame wars, abuse, bullying, harassment, political or religious discussions, commerce for personal benefit, solicitation, or anything else that is inappropriate for our work environment.
  2. Can I trust that people won’t waste their time in an ESN? I don’t want to encourage idle chatter, irrelevant conversations, or pointless sharing of personal photos, videos, music, or other social media content.
  3. Can I trust that the organization’s proprietary information will not be shared improperly? I don’t want to make it easy for people to leak confidential content, either intentionally or accidentally.
  1. Trust your people, unless they give you reason not to do so.
  2. Earn the trust of others, and respect the trust they give to you.
  3. Proclaim publicly: I will insist on trust, truth, and transparency in all dealings — earning and respecting the trust of others, communicating truthfully and openly, and demonstrating and expecting accountability.
  1. Facilitate conversations between people. Make time in meetings and calls for people to get to know one another.
  2. Encourage frequent storytelling by leaders and knowledge workers. Have them tell their personal stories to let others know who they are.
  3. Schedule regular face-to-face meetings. You need to meet in person in order to establish trust between team members.
  4. Support communities of practice. People don’t want to share with anyone unless they have an existing, trusting relationship with them. But once outsiders join and contribute in a community, they become trusted, and the original concern is reduced or eliminated.
  5. Implement an ESN with open groups, and lead by example by being active in it. Connecting people, giving them a voice, and allowing them to express their individual personalities increases trust and enables better collaboration.

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Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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