The New Organizational Wealth; K Street Reports; KM Certification
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets by Karl Erik Sveiby
A summation of nearly 15 years of work and experience by one of the best authors on the subject of managing the intangible, knowledge-based assets of a company. Sveiby’s division of these intangible assets into three main categories (employee competence, internal structure, and external structure) is a useful approach. His book is packed with ideas and is clearly written.
Once upon a time, in the early days of Knowledge Management, it seemed KM was primarily about capturing knowledge so it could be reused. And the first step in the knowledge-capturing process was getting something down on paper (or screen) so it could be stored and indexed and retrieved when you needed it.
Everybody wanted to build a Knowledge Repository, and the bigger the better! This was Knowledge Management as Library Science, and it’s still a part of the KM landscape. However, the collection of knowledge artifacts is no longer considered the only, or even the most important element in most KM programs.
Which doesn’t mean it’s not worth doing. So on Knowledge Street, we’ve started a small knowledge capturing activity of our own. From time to time, we’re going to be digging into some aspect of KM or Communications: we’ll be doing some research, talking to experts and writing down what we learn. The results will be published here, as Knowledge Street Reports, with the latest material on the top.
The first two reports:
Knowledge Advisors at Hewlett-Packard: Connecting People with Information — Since KM became an explicit part of the business scene in the mid 1990s, HP has looked for ways to support its local, often informal sharing tradition with programs that would allow for a broader reach. HP’s Knowledge Advisor Program is one of those efforts — designed to provide a human interface for its other KM tools.
Bovis Lend Lease ikonnect: Facilitated Knowledge Sharing — The CEO of BLL, a leader in the global construction services industry, recognized that the firm’s earlier attempts at knowledge sharing had not been successful because they were all about technology. ikonnect was created to be more about changing behavior than building systems.
Q: I am looking for information on Knowledge Management Certification.
A: I suggest that you start by reading KM Competencies: Is Certification the Way to Go? by Patrick Lambe.
Then read KM Certification — Another Bad Idea Threatens KM by John Maloney.
Then you can take a look at The International Knowledge Management Institute (KM Institute) that offers KM training and certification.
- There are also local programs such as the KM Training Courses of the Knowledge Management Academy (KMA) in Austria.
- More information on the KM Institute: A Perspective on Knowledge Management & Training in Europe
- For a more complete list of references, see Are you certifiable in knowledge management?