Originally published June 19, 2014

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Editor and chapter author: Katrina Pugh (Columbia University); Additional chapter authors: T.J. Elliott (ETS), Jorge Trevino et al. (Quimmco), Herman D’Hooge and Debra Lavell (Intel), Madelyn Blair (Pelerei), Erica Hansen (Columbia University, Intellectual Capital Exchange), V. Mary Abraham (Columbia University, Broadli), Sheryl Skifstad (Motorola Solutions), Karla Phlypo (Walden University), Robert Bogue (Thor Projects), Susan Scrupski, Catherine Shinners, and Joachim Stroh (Change Agents Worldwide), Jean Pagani (Monitor Deloitte), John Hovell (BAE Systems), Sheen S. Levine, Trish Gorman, and Michael J. Prietula (Columbia Business School/Deloitte/Emory University), Jeff Carr (Earley & Associates), Alma Dakaj (The Company Body), Lauren Perkins and Janine Buis (Perks Consulting), Venu Vasuvedan (ARRIS), Ralph Poole (Columbia University), and Roberto Evaristo (3M)

Today’s companies must innovate to survive in a mine field of unpredictable competition, demanding customers, and disruptive technology.

Historically, innovation writing has largely focused on the macro. Only recently have innovation researchers examined the rich microprocesses that operate within the interactions of individuals and groups. And few have focused extensively on the knowledge-related microprocesses

Ark Group’s report Smarter Innovation considers product, organisation, and industry innovation that result directly from knowledge microprocesses.

It looks at innovation through the prism of five innovation “dimensions”:

  1. Bridging: Making sense of an idea translated from one domain to the next.
  2. Social and operational integration: Socialization and refinement of a new idea across a network of employees and/or partners.
  3. Capabilities validation: Validating the organization’s and individuals’ capabilities.
  4. Market and industry exploration: Using collaborative microprocesses (and data) to determine whether the market or audience is viable.
  5. Commercialization: Considering practicalities of pricing, positioning, promotion, and production, again using collective decision approaches.

Smarter Innovation assembles a global team of knowledge practitioners, social artists, and veteran innovators, who explore and document innovation-essential knowledge microprocesses.

Key topics also covered include:

  • Encouraging innovation in an “operate and maintain” company;
  • Making the most of your “knowledge accident-prone” employees;
  • Turning inefficient meetings into fruitful ground for innovation and the role of the facilitator;
  • Measuring the impact of internal social media discussion quality on innovation;
  • Transforming innovative ideas into market-ready products;
  • Cross-business and cross-industry sharing; and
  • The emergence of the open collaborative community (OCC) and the Quirky story.

Case studies/expert contributions:

This report includes case studies and contributions from leading innovation experts, including Columbia University, Change Agents Worldwide, ARRIS, Perks Consulting, Motorola Solutions, Earley & Associates, Intel, ETS, BAE Systems, Deloitte, 3M and many more.

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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