Select and Implement People, Process, and Technology KM Components

Originally posted 10-Dec-20

The tenth step in the 12 Steps to KM Success is to select and implement people, process, and technology components using knowledge management specialties such as information architecture, design thinking, user experience, and agile development.

Create implementation plans for key components such as training, communications, and change management.

I have defined 50 components of knowledge management. I will discuss each one in detail in future posts.

People Components

1. culture and values
2. knowledge managers
3. user surveys
4. social networks
5. communities
6. training
7. documentation
8. communications
9. user assistance and knowledge help desk
10. goals and measurements
11. incentives and rewards

Process Components

1. methodologies
2. creation
3. capture
4. reuse
5. lessons learned
6. proven practices
7. collaboration
8. content management
9. classification
10. metrics and reporting
11. management of change
12. workflow
13. valuation
14. social network analysis
15. appreciative inquiry and positive deviance
16. storytelling

Technology Components

1. user interface
2. intranet
3. team spaces
4. virtual meeting rooms, web/video/audio conferencing, and telepresence
5. portals
6. repositories
7. threaded discussions and Enterprise Social Networks (ESNs)
8. expertise locators and ask the expert
9. metadata and tags
10. search engines
11. archiving
12. blogs
13. wikis
14. podcasts and videos
15. syndication, aggregation, and subscription management systems
16. social software and social media
17. external access
18. workflow applications
19. process automation
20. gamification applications
21. e-learning
22. analytics and business intelligence
23. cognitive computing and artificial intelligence