Originally posted 10-Dec-20

The tenth step in the 12 Steps to KM Success is to select and implement people, process, and technology components using knowledge management specialties such as information architecture, design thinking, user experience, and agile development.

Create implementation plans for key components such as training, communications, and change management.

I have defined 50 components of knowledge management. I will discuss each one in detail in future posts.

People Components

  1. knowledge managers
  2. user surveys
  3. social networks
  4. communities
  5. training
  6. documentation
  7. communications
  8. user assistance and knowledge help desk
  9. goals and measurements
  10. incentives and rewards

Process Components

  1. creation
  2. capture
  3. reuse
  4. lessons learned
  5. proven practices
  6. collaboration
  7. content management
  8. classification
  9. metrics and reporting
  10. management of change
  11. workflow
  12. valuation
  13. social network analysis
  14. appreciative inquiry and positive deviance
  15. storytelling

Technology Components

  1. intranet
  2. team spaces
  3. virtual meeting rooms, web/video/audio conferencing, and telepresence
  4. portals
  5. repositories
  6. threaded discussions and Enterprise Social Networks (ESNs)
  7. expertise locators and ask the expert
  8. metadata and tags
  9. search engines
  10. archiving
  11. blogs
  12. wikis
  13. podcasts and videos
  14. syndication, aggregation, and subscription management systems
  15. social software and social media
  16. external access
  17. workflow applications
  18. process automation
  19. gamification applications
  20. e-learning
  21. analytics and business intelligence
  22. cognitive computing and artificial intelligence

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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