The tenth step in the 12 Steps to KM Success is to select and implement people, process, and technology components using knowledge management specialties such as information architecture, design thinking, user experience, and agile development.

Create implementation plans for key components such as training, communications, and change management.

I have defined 50 components of knowledge management. I will discuss each one in detail in future posts.

People Components

  1. culture and values
  2. knowledge managers
  3. user surveys
  4. social networks
  5. communities
  6. training
  7. documentation
  8. communications
  9. user assistance and knowledge help desk
  10. goals and measurements
  11. incentives and rewards

Process Components

  1. methodologies
  2. creation
  3. capture
  4. reuse
  5. lessons learned
  6. proven practices
  7. collaboration
  8. content management
  9. classification
  10. metrics and reporting
  11. management of change
  12. workflow
  13. valuation
  14. social network analysis
  15. appreciative inquiry and positive deviance
  16. storytelling

Technology Components

  1. user interface
  2. intranet
  3. team spaces
  4. virtual meeting rooms, web/video/audio conferencing, and telepresence
  5. portals
  6. repositories
  7. threaded discussions and Enterprise Social Networks (ESNs)
  8. expertise locators and ask the expert
  9. metadata and tags
  10. search engines
  11. archiving
  12. blogs
  13. wikis
  14. podcasts and videos
  15. syndication, aggregation, and subscription management systems
  16. social software and social media
  17. external access
  18. workflow applications
  19. process automation
  20. gamification applications
  21. e-learning
  22. analytics and business intelligence
  23. cognitive computing and artificial intelligence



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Stan Garfield

Stan Garfield


Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager