Ready to Read: For Special Librarians & Information Specialists — The Five Cs of KM

Originally posted 21-Jul-22

I’m pleased to announce that my new book, Lucidea’s Lens: Special Librarians & Information Specialists - The Five Cs of KM, is now available.

Written for librarians and other information specialists and published by Lucidea Press, it is about knowledge management in special libraries and information centers, structured around Five Cs: Capture, Curate, Connect, Collaborate, and Create. These calls to action, presented with detailed examples, provide special librarians and other information specialists with a new way to think about content, products, and services. The fundamentals of knowledge management — applied in a special library or information center setting — benefit the parent organization by offering clear strategic advantage and significant benefits.

Ron Aspe, Lucidea’s CEO, kindly said “We’re excited to bring you the first book in our ‘Lucidea’s Lens’ series; we believe it’s an essential resource for special librarians and other information specialists building KM capabilities into departmental services, with practical guidance drawn from Stan’s career in knowledge-intensive organizations, and as a consultant, innovator, and advocate.”

I do hope the book will inspire you as you begin or optimize your knowledge management journey.

A print version is available for purchase at Amazon.com, you can get a free PDF copy courtesy of Lucidea, and you can view the table of contents, introduction, and chapter introductions.

Table of Contents

Introduction VII

• Trends in Special Libraries and Information Centers VII
• The N Cs of Topic X VIII

Capture 1

• Collection and Supply 2
• Types of Content 3

1. Documents 3
2. Communications 3
3. Training 5

• Types of Information 6

1. Personal Profiles 6
2. Repositories 6
3. Knowledge Bases 7

• Types of Input 8

1. Feedback 8
2. Recommendations 8
3. Stories 9

• Example 10

Curate 12

• Search Results 12
• FAQs 14
• Online Discussions 16
• What Else to Curate 17
• How to Curate 18
• Examples 19

Connect 21

• People to People 21

1. Enterprise Social Networks (ESNs) 23
2. Communities 23
3. Expertise Locators 24

• People to Content 26

1. Navigation 26
2. Search 28
3. Tagging 31

• Content to Content 32

1. Taxonomy 32
2. Thesaurus 33
3. Links 34

• External Users 34

Collaborate 36

• Use Cases 36
• Teams 39

1. Team Spaces 39
2. Group Chat 40
3. Web Conferences 40
4. Collaboration Process 41
5. Example 42

• Communities 42

1. Threaded Discussions 43
2. Wikis 44
3. Events 45
4. Principles, Keys to Success, and Actions 47

• Working Out Loud 48

Create 50

• Connection 51
• Methods 52
• Ideas 52
• White Papers 53
• Analysis 54

1. Appreciative Inquiry 55
2. Positive Deviance 56

• Actions 56
• Example 58

Conclusion 59

Appendix 60