1. Whom to contact to get and give help? Build your social network, actively use it, and don’t be afraid to contact someone to ask a question or share useful information.
  2. What can and should be done with information? Think about information, and ask how can you use it now, who else might be interested in it, and if it might be useful in the future.
  3. When to share information and with whom? Use email, threaded discussions, blogs, and wikis to share what you know and think, ask questions and solicit help, and build credibility and a good reputation.
  4. Where to store information so it can be found, and where to find it? File, tag, organize, and search effectively so that information can be readily retrieved.
  5. Why information is and can be useful? Ponder, analyze, make sense, learn, and innovate.
  6. How to find information when needed, and how to use it? Develop strategies for searching, browsing, navigating, asking, discovering, and using information.
  1. Retrieving Information
  2. Evaluating Information
  3. Organizing Information
  4. Collaborating Around Information
  5. Analyzing Information
  6. Presenting Information
  7. Securing Information
  • Personal — according to one’s abilities, interests & motivation. (not directed by external forces)
  • Knowledge — understanding information and experience in order to act upon it. (know what, know who, know how)
  • Mastery — the journey from apprentice to disciplined sense-maker and sharer of knowledge. (masters do not need to be managed)
  • Seeking is finding things out and keeping up to date. Building a network of colleagues is helpful in this regard. It not only allows us to “pull” information, but also have it “pushed” to us by trusted sources. Good curators are valued members of knowledge networks.
  • Sensing is how we personalize information and use it. Sensing includes reflection and putting into practice what we have learned. Often it requires experimentation, as we learn best by doing.
  • Sharing includes exchanging resources, ideas, and experiences with our networks as well as collaborating with our colleagues.
  1. Personal content management tools
  2. RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis
  3. Communities of passion
  4. Stories and visualizations as the principal formats of content
  5. Open access
  6. Reintermediation
  7. A simple set of connectivity enablers
  8. Public site geared to what the customer wants to know
  1. Accessing information and ideas
  2. Evaluating information and ideas
  3. Organizing information and ideas
  4. Analyzing information and ideas
  5. Conveying information and ideas
  6. Collaborating around information and ideas
  7. Securing information and ideas
  1. First, you need an awareness of your knowledge.
  2. Next, you need to be open to learning.
  3. Finally, you must be open to sharing.
  1. Capturing knowledge, which encompasses finding, identifying, filtering, or even stumbling across useful information that we can then merge with our own body of knowledge and experience;
  2. Developing knowledge, meaning to make sense of what’s been captured, think critically about how it reconciles with our previous perspectives and experiences, be creative with how to use the new information, synthesize new ideas by combining the new with the existing, and put new ideas into action; and
  3. Sharing knowledge, using any number of media that fit our personal needs, work styles, and professional social networks.
  • Knowing what you know
  • Knowing where what you know is
  • Knowing how to get to what you know
  • Knowing how to use what you know
  1. Personal, anticipated information need is triggered by information events
  2. Individuals have differential sensitivity and reactions to personal, anticipated information need.
  3. Personal, anticipated information need predicts, but does not guarantee, future information use
  4. Personal, anticipated information need informs the investments and valuations that underpin the processes of personal information collection
  5. Sensitivity to personal, anticipated information need is a critical component of information literacy
  1. Handling emails as they come in
  2. Filing paper and electronic content
  • Big KM is about top-down, structured and organizationally distinct “knowledge management”
  • Little KM is about safe-fail experiments embedded in the organizational structure
  • Personal KM is about access to tools and methods to ensure that knowledge, context, bits, fragments, thoughts, ideas are harvestable
  1. One: Transparency
  2. Two: Central Storage
  3. Three: Common Tags
  • Communities
  • Social Media
  • Actions
  1. Comment
  2. Collaborate
  3. Network
  4. Reflect
  5. Analyze
  6. Discuss
  7. Manage
  8. Share
  9. Search
  10. Rate
  11. Subscribe
  12. Read
  13. Write
  14. Access
  15. Tag
  16. Remix
  17. Save
  18. Publish
  19. Aggregate
  20. Bookmark
  21. Organize
  22. Create
  23. Consume
  1. they avoided gadgets
  2. limited the number of separate devices
  3. invested effort in organizing information
  4. weren’t missionaries
  5. got help
  6. used assistants — to some degree
  7. weren’t doctrinaire about paper versus electronic approaches
  8. decided what information was important to them, and organized it particularly well
  9. use lists
  10. adapt the use of tools and approaches to the work situation at a given time
  • Comparing, contrasting, connecting corporate and personal KM
  • Seven steps to personal knowledge management




Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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