Originally published on February 28, 2019

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This is the 41st article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Nancy White is the founder of Full Circle Associates, her consulting practice that includes an extensive network of professionals. She is a frequent contributor and a past core group member of KM4Dev, a global networked community of international development practitioners who are interested in knowledge management and knowledge sharing issues and approaches, who seek to share ideas and experiences in this domain.

Nancy is a leading thinker, writer, and practitioner of online facilitation (group facilitation for distributed environments). She supports distributed learning, teams, and communities of practice, where technology is just the tip of the iceberg. She believes that organizational capacity and strong processes are the links to success.

Nancy supports communications for NGO, NPOs and community organizations, thinking in, out, around, and beside the box. She offers fresh ideas and practical plans for implementation.

Her specialties include online interaction strategic planning, design, execution, online facilitation, training, NPO/NGO knowledge sharing/management, strategic communications framing, issue communications, project management, and chocolate tasting.

I have been a fan of Nancy’s work since I started blogging in 2006. She and I were featured in What’s more important for knowledge managers: education, or skills and experience? in which Bruce Boyes wrote:

For this analysis, I looked at the four individuals from the top five in the 2013 MindTouch list of 100 top 100 KM influencers. All four are well-known thought leaders in the KM community and have very considerable experience, but from their LinkedIn profiles, none has relevant KM qualifications. Nancy’s qualifications are a BA in Botany from Duke University.

I agree with Nancy’s comment on her education:

Botany, public policy and musical theater. A nice mix.

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  • Founder, Full Circle Associates, since 1997


  • Duke University — BA, Botany, 1980


  • Using communications and connection as the center point, focuses on strategic communication, online community development, facilitation, learning and community development services for the community, non-profit and business sectors



  1. Part 1
  1. Vol 11, No 1 (2015) Peeking behind the curtain: the realities of facilitation in development. ABSTRACT PDF with Lucie Lamoureux

Full Circle Associates Bookshelf

  1. The Virtual Community by Howard Rheingold


  1. Mary Abraham’s post
  1. Part 1


Articles by Others

  1. Blog


1. KM4Dev Discussions

2. SIKM Leaders Community

1. February 2010 Rethinking Ourselves (KM People) as Technology Stewards with Etienne Wenger and John Smith

2. September, 2012 Graphic Facilitation



1. Matt Moore

2. YouTube

3. Vimeo


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Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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