SIKM Leaders Community 10th Anniversary

  1. 2005–07 Unisys Services KM Program: Paul Rehmet
  2. 2005–11 Knowledge Enablement in IBM Global Services: Mark May
  3. 2005–12 Thinking for a Living: Improving the Performance of Knowledge Workers: Tom Davenport
  4. 2006–01 KM at Cisco Advanced Services: Doug Madgic and Gary Borella
  5. 2006–02 Building a Knowledge Culture at MindTree Consulting: Raj Datta
  6. 2006–03 Caterpillar Knowledge Network: Reed Stuedemann
  7. 2006–04 What blogs and wikis bring to business and knowledge management: Bill Ives
  8. 2006–05 Making learning & performing routine: Kent Greenes
  9. 2006–06 Blogging and Knowledge communities — is there a connection?: Jack Vinson
  10. 2006–07 Eight Strategies for Maximizing the Value of Knowledge Sharing: Sanjay Swarup
  11. 2006–08 Virtual Collaboration in the Global Enterprise: Brian Gorman
  12. 2006–09 Discussion on KM: Steve Denning
  13. 2006–10 How to leverage public education by means of a collaboration strategy: Mike Koffman, Jillian Darwish, and Matt Saddler
  14. 2006–11 Nurturing Trust — Leveraging Knowledge: Peter West
  15. 2006–12 Networks and Sensemaking: Themes from Net Work: Patti Anklam
  16. 2007–01 Demand Driven KM and Ignorance Elimination: Bruce Karney
  17. 2007–02 Generational differences and their impact on collaboration: Lynn Busby of IBM
  18. 2007–03 Driving Outstanding Customer Experience to the Bottom Line: Marilyn Martiny
  19. 2007–04 Modeling Complexity with Value Network Analysis: Verna Allee
  20. 2007–05 GM Case Study Preview & The KM Domain: Steve Wieneke and Karla Phlypo
  21. 2007–06 KM for Call Centers: Greg Reid
  22. 2007–07 Learning and Performing: Rick Wallace of APC
  23. 2007–08 Business narrative experiences at Anecdote: Shawn Callahan
  24. 2007–09 The Kingdom of Taxonomy: Patrick Lambe
  25. 2007–10 Knowledge Harvest Facilitation: Kate Pugh and Nancy Dixon
  26. 2007–11 Knowledge & Innovation Management: Christian De Neef and Ives De Saeger
  27. 2007–12 Implementing KM in an ITIL Environment: Stephanie Barnes
  28. 2008–01 Facilitated Better Practice Transfer: Kent Greenes
  29. 2008–02 KM Adoption at EDS: Jason Ferguson
  30. 2008–03 Results from the Fluor Knowvember Campaign: John McQuary and Tara Keithley
  31. 2008–04 KM at Boeing: Jim Coogan
  32. 2008–05 Collaboration at Accenture: Stacie Jordan
  33. 2008–06 KM at 3M: Barry Dayton
  34. 2008–07 Replacing a Lessons Learned Database with a Visible Learning Process: Steve Wieneke of GM
  35. 2008–08 Content Supply? Meet Knowledge Demand! The Case for Knowledge Planners: Marc Solomon of PRTM
  36. 2008–09 Collaborative Networks and the New Enterprise: Hubert Saint-Onge
  37. 2008–10 Developing, Deepening and Retaining Expertise: Richard McDermott
  38. 2008–11 KM at ManTech International: John Hovell
  39. 2008–12 Knowledge Services: A Business Framework for Knowledge Management: Al Simard
  40. 2009–01 Creating Successful KM Business Plans and Goals: Bernadette Boas
  41. 2009–02 Impacts of behavior on knowledge transfer and project outcomes: Arthur Shelley
  42. 2009–03 Building a Knowledge Ecosystem: Raj Datta
  43. 2009–04 Interviewing Skills for Discovering Unconscious Knowledge: Carl Gaertner
  44. 2009–05 Adaptive Knowledge Architectures: Andrew Gent
  45. 2009–06 Managing Knowledge Loss Due to Workforce Attrition: Bill Kaplan
  46. 2009–07 Understanding our Hidden Diversity: Steve Wieneke
  47. 2009–08 Sustainable KM: Andrew Gent
  48. 2009–09 Planning & Running Successful Virtual Meetings: Nancy Settle-Murphy
  49. 2009–10 Community Metrics: The Novell Approach: Lee Romero
  50. 2009–11 Using Expertise: The Story So Far: Matt Moore
  51. 2009–12 Relationship of Learning, Knowledge and Sustaining Innovation: Rick Wallace
  52. 2010–01 Radical Management: Creating a Safe Space for KM: Steve Denning
  53. 2010–02 Rethinking Ourselves (KM People) as Technology Stewards: Etienne Wenger, Nancy White, and John Smith
  54. 2010–03 Making a Difference: Removing barriers to knowledge flows: Arthur Shelley
  55. 2010–04 Knowledge transfer toolkit program: Keith De La Rue
  56. 2010–05 Idea Management at State Farm: Carol Csanda
  57. 2010–06 Sharing lost know-how — solve thorny problems with the Knowledge Jam: Kate Pugh
  58. 2010–07 Knowledge Management and Application Domain: Steve Wieneke and Karla Phlypo
  59. 2010–08 Social Learning: Marcia Conner
  60. 2010–09 Using Chaos Theory to Enable Real Time Awareness: Thierry Hubert and Bill Ives
  61. 2010–10 What intranet innovations can do for KM: James Robertson
  62. 2010–11 Results through Collaboration and KM at Cisco: Doug Madgic
  63. 2010–12 A Knowledge Agenda: Managing More than Knowledge: Al Simard
  64. 2011–01 Net-Centric Approach to Tacit Knowledge Management: Michael Brown
  65. 2011–02 Student-centred KM strategies: Steve Cayzer
  66. 2011–03 Why do great KM programs fail?: Steve Denning
  67. 2011–04 Implementing content rating behind the firewall: Dave Thomas
  68. 2011–05 Knowledge is Fluid; Upcycling Knowledge: Steve Wieneke
  69. 2011–06 Integrated Knowledge & Learning Organization; Social Task Networks: Karla Phlypo and Stan Rosenschein
  70. 2011–07 Culture & Adoption and Content Harvesting: Steve Kaukonen and Stacie Brenkovich of Accenture
  71. 2011–08 Being the convener: facilitating tacit knowledge-sharing: Kate Pugh and Roberto Evaristo
  72. 2011–09 Knowledge Transfer in a Digital World — The shift is on!: Kent Greenes
  73. 2011–10 Social Media in the Enterprise: the future is here — how can we make it work?: Tom Short, Mary Abraham, Peter Hobby, and Kate Pugh
  74. 2011–11 Breaking free from the old structures holding back online KM: Ephraim Freed
  75. 2012–01 Social networking with text mining and analytics for KM: Ken Martin
  76. 2012–02 Aligning People, Process and Technology in KM: Stephanie Barnes
  77. 2012–03 Reflections on KM Practice — 15 months into a KM startup: Richard Vines
  78. 2012–04 Organizational RQ: Anne Marie Knott
  79. 2012–05 From Knowledge Stocks to Knowledge Flows — Opportunity & Challenges: John Hagel
  80. 2012–06 Knowledge Manageability: Al Simard
  81. 2012–07 Search Analytics: Understanding the Long Tail: Lee Romero
  82. 2012–08 Engaging for KM Success: Build, Maintain, Outperform: Jeff Hester
  83. 2012–09 Graphic Facilitation: Nancy White
  84. 2012–10 Community Leadership: Curtis Conley and Lori Brown
  85. 2012–11 Hosted Enterprise Metadata: Russell Manley
  86. 2012–12 Too Big to Know: David Weinberger
  87. 2013–01 Getting Beyond Simple Social: Thomas Vander Wal
  88. 2013–02 Trends in knowledge management: Carla O’Dell and Cindy Hubert of APQC
  89. 2013–03 Leading Effective Virtual Teams: Nancy Settle-Murphy
  90. 2013–04 Judgment and Practical Wisdom: Larry Prusak
  91. 2013–05 Taking Knowledge Flow Management to the Next Level with Social Media: Frank Leistner and Gordon Vala-Webb
  92. 2013–06 Knowledge Sharing at ConocoPhillips: Dan Ranta
  93. 2013–07 Learning at BAE Systems: John Hovell
  94. 2013–08 A win-win: Bridging Theory with Practice via Columbia Capstone project: Linda Hummel
  95. 2013–09 Organizational Conversation: David Gurteen
  96. 2013–10 KM and Happiness at Work: Alexis Adair
  97. 2013–11 Where to Look for Knowledge Management Success: Murray Jennex
  98. 2013–12 3 Eras of KM: Where Has it Been and Where is it Going?: Nancy Dixon
  99. 2014–01 Building Community: A Conversation on planning, stewardship, and keeping it human: Catherine Shinners
  100. 2014–02 When Tacit and Explicit Knowledge aren’t Enough: Steve Wieneke
  101. 2014–03 Get in the Game: Driving Exceptional Behaviours Through Gamification: Thomas Hsu and Steve Kaukonen
  102. 2014–04 Best Practices for Knowledge Transfer in Mergers & Acquisitions: Thomas Blumer
  103. 2014–05 Facilitating ideation with external open collaborative communities: Karla Phlypo
  104. 2014–06 Enhancing Knowledge Flows with ESN: Gordon Vala-Webb
  105. 2014–07 Losing Your Minds: Capturing, Leveraging & Retaining Organizational Knowledge: Bill Kaplan
  106. 2014–08 The Right KM Technologies for Your Enterprise: Tony Byrne
  107. 2014–09 Knowledge Management: A Benchmark Study of Contemporary Practices: Marcie Zaharee and Marilyn Kupetz of MITRE
  108. 2014–10 Yammer Groups & Business Value: Does size matter?: Lee Romero
  109. 2014–11 The Other KM Adoption Challenge: Mary Abraham
  110. 2014–12 The Yin and Yang of Knowledge Management: Al Simard
  111. 2015–01 Doing More with Less: The Impact of Strategic Capability Mapping on Enterprise Resource Allocation (Sales, R&D, Manufacturing): Roberto Evaristo
  112. 2015–02 How Great KMers are Innovation Conveners: Kate Pugh
  113. 2015–03 Key cultural practices & dimensions that drive services differentiation: Doug Madgic and Andre Karamanian
  114. 2015–04 BAE Systems KM: US & UK perspectives: John Hovell and Andrew Muras
  115. 2015–05 What can KM learn from Sports Science?: Cory Banks

Weekly KM Blog Archives Restoration

Priorities for setting up a KM Program

  1. Put a strong KM leader in place, and ensure that the KM team has only strong members.
  2. Balance people, process, and technology, with a project leader for each category.
  3. Establish a governance and collaboration process to engage all regions and functions, and to formally manage and communicate on all projects — appoint KM leaders in each major country, region, and function.
  4. Hold annual worldwide face-to-face meetings to get all KM leaders informed, energized, and collaborating.
  5. Communicate regularly through newsletters, training, web sites, and local events.
  6. Get the senior executive to communicate regularly about the importance of the program and to inspect progress against goals.
  7. Engage with other KM programs, both internal and external, to share ideas and practice what you preach.
  8. Focus on delivering tangible business benefits.
  9. Deliver regular improvements to make the KM environment effective and easy to use.
  10. Focus on three basic goals, and stick to the basics — participate in a community, collaborate using team spaces, and search for and submit reusable content.

KM Strategy (Tips for starting a KM or ESN program)

  1. Get all employees to actively participate in knowledge sharing and reuse.
  2. Capture key information on all work performed so that everyone will know what others have done and whom to contact for further details.
  3. Reuse intellectual capital on each new project.
  4. Make it easy for employees to find the information they need to do their jobs.
  5. Measure and reward knowledge sharing and reuse.

Goals of Knowledge Management (KM Benefits)

  1. Avoid redundant effort.
  2. Avoid making the same mistakes twice.
  3. Take advantage of existing expertise and experience.
  4. Make it easy to find information and resources.
  5. Communicate important information widely and quickly.
  6. Provide methods, tools, templates, examples, & data to streamline business.
  7. Make scarce expertise widely available.
  8. Show customers how knowledge is used for their benefit.
  9. Stimulate innovation and growth.
  10. Make the best problem-solving experiences reusable.

KM Resources

  1. Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations by Chris Collison and Geoff Parcell
  2. Working Knowledge: How Organizations Manage What They Know by Thomas H. Davenport and Laurence Prusak
  3. Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers by Thomas H. Davenport
  4. The Leader’s Guide to Storytelling: Mastering the Art and Discipline of Business Narrative by Stephen Denning
  5. Common Knowledge: How Companies Thrive by Sharing What They Know by Nancy M. Dixon
  6. CompanyCommand: Unleashing the Power of the Army Profession by Nancy M. Dixon, Nate Allen, Tony Burgess, Pete Kilner and Steve Schweitzer
  7. If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice by Carla O’Dell and C. Jackson Grayson
  8. Intellectual Capital: The New Wealth of Organizations by Thomas A. Stewart
  9. The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization by Thomas A. Stewart
  10. Cultivating Communities of Practice: A Guide to Managing Knowledge by Etienne Wenger, Richard McDermott, & William M. Snyder
  1. Ark Group: Inside Knowledge
  2. destinationKM
  3. Gurteen Knowledge-Letter
  4. Journal of Knowledge Management
  5. KMWorld
  6. KnowledgeBoard Newswires
  7. K Street Directions
  8. Melcrum KM Review
  9. Montague Institute Review
  10. Steve Denning’s newsletter about organizational storytelling
  1. Anecdote
  2. Patti Anklam
  3. Colabria
  4. Steve Denning
  5. Denham Grey
  6. Joitske Hulsebosch
  7. Bill Ives
  8. Dave Pollard
  9. Jack Vinson
  10. David Weinberger
  1. AOK
  2. APQC
  3. Brint KMNetwork and WWW Virtual Library on Knowledge Management
  4. Buckman Laboratories: Knowledge Nurture
  5. CIO
  6. Gurteen
  7. Knowledge Management Institute
  8. KmWiki
  9. KnowledgeBoard
  10. KNOW Network




Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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