Matthew Moore: Profiles in Knowledge

Originally published December 12, 2018

6 min readDec 12, 2018

This is the 38th article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Matt Moore, originally from the UK and now based in Sydney, Australia, has worked in the knowledge management field for over 20 years. He has developed knowledge management strategies, implemented content management systems, facilitated communities, developed classroom and eLearning programs, and developed and written marketing programs for corporations, government agencies and non-profits.

I have been quoting Matt in my blog posts since 2006. I first met him when he visited Detroit in 2008 to participate in the first Midwest KM Symposium, and again at the third symposium in Chicago in 2010. Unfortunately, I missed him when I visited Australia in 2010 because he was in North America at the time. But my wife, Barb Hayes, was able to meet up with him and his son when she visited Sydney a year later.

Matt frequently offers his insights in blog posts and presentations. He also does so by commenting on the posts of others. For example, he shared his deep knowledge of philosophers in a comment on one of my LinkedIn posts.

Background

Profiles

Experience

(For experience after 2018, see Matt’s LinkedIn profile)
Seven West Media — IT Strategy & Design Manager; Collaboration Manager
University of Technology Sydney — Sessional Lecturer teaching various post-graduate and undergraduate courses in digital information management, knowledge management and eLearning
Panviva — Senior Consultant
Online Currents — Contributor
PwC Australia — Manager, Market Operations; Knowledge Manager
NSW KM Forum — Chair
Innotecture — Director
ASIC — Knowledge Networks Coordinator
Oracle — Senior Manager, Knowledge Management & Internal Communications
IBM — Learning & Knowledge Manager
PwC UK — Knowledge Manager
Information Research Network — Information Broker
University of Warwick — Library Assistant

Education

Loughborough University: Master’s Degree — Information & Library Studies
Cambridge University: Bachelor’s Degree — Natural Sciences, History & Philosophy of Science

Content

Substack: Lost Tempo
Twitter (inactive)

Blogs

LinkedIn Posts

Articles

Cited by Others

Quoted by Me

Effective Intranet Management
Taxonomy
Metadata
Folksonomy/Semantic Web
Enterprise Search
Enterprise Search Case Studies
Notification
Posts about RSS
Enterprise Social Networks — Case Studies
Storylistening for Consumer Insight
The Lessons Learned Handbook has got a lot of good stuff in it.
What if Artificial Intelligence doesn’t take over the world?
Hybrid meaning making: human / computer cognition
User Generated Learning
KM & Learning: a match made in heaven?
Yammered
Playing Nice: Developing Guidelines and Policies for Social Software Use
Wiki Reliance
Collaborative Ecologies
Big ideas & the people who love them
Enterprise 2.0–2006 rewind — If we give people in organizations blogs, they will write lots of stuff in these blogs. Nope. The vast majority of them won’t.
How to Be a Great Community Manager — Some community coordinator attributes:

PASSIONATE about the domain & the development of a community
A PRACTITIONER of the domain themselves
Respected & liked by their PEERS
Aware & prepared for the organizational POLITICS they will encounter
Skilled in facilitation PROCESS (be it virtual or real)
Willing to PERSEVERE on this for months rather than days

Analytics and Business Intelligence — What should link KM and BI is a concern with improved decision making. However, KM often ends up being simply about implementing SharePoint and collecting some documents. BI ends up being about producing reports based on operational data (e.g., pulled from an SAP system) or dashboards based on the same. Now document storage and report generation are reasonable things to do, but they do not necessarily lead to better decision making.
Big data for information managers
Visualization may be the point where the quantitative & the qualitative meet
Seven Deadly Sins of KM

Pride: “We don’t need to learn from anyone else, our operation is completely unique.”
Envy: “XYZ’s KM, CoP, SNA program has just appeared in a news article. We would like one too.”
Wrath: “I don’t want to WASTE time with any planning. Just do it!!!”
Sloth: “I want all you underlings to share what you know. But don’t bother me about it.”
Avarice: “Damn right I want to get organizational benefits. Invest to get them? Never…”
Gluttony: “I want a million documents in the database. No! Make that a billion. More is better!”
Lust: “I just love messing around with vendors & consultants. Meetings, workshops, everything. Just don’t hang around in the morning.”

Knowledge Management Visions — I’m interested in what people complain about, because when things are working well, no one says anything. What would I like people to complain about? For example:

People can find me too easily. And they seem to know what I’m good at and what my experiences have been. It’s unnerving.
We can quickly identify gaps in our information base — and I don’t like finding gaps.
We seem to be sharing a lot of our IP among ourselves — and sometimes with our customers and partners. I’m worried about the leakage risks.

Matt Moore in America — I hosted Matt Moore for his visit to Detroit. We attended the Midwest KM Community Meeting. Matt blogged about his visit to America in Engineers without Fears: