Knowledge Management Tools

Originally posted Nov 23, 2016

Q: What tools are there to use other than SharePoint for Knowledge Management (KM)? There are so many to choose from, and quite frankly, as impressive as they are, they also seem quite over the top hooking into existing applications. I’m looking for a much simpler tool.

A: Ask not what tools are best — ask what approaches to sharing, innovating, reusing, collaborating, and learning have proven effective. See Implementing KM.

Asking about KM tools without first determining requirements is the wrong question. What processes do you need to adapt or create to support your top three business objectives? Once you know this, then you can determine which tools to use. But choosing a generic tool for KM is not a good idea.

If you want to review the landscape of available KM tools, check out the analyst reports from Real Story Group, Gartner, Forrester, and IDC. Links to their collaboration-related reports are in Online Community & ESN Platforms.

To find out what tools others are using, and how they are using them, join the SIKM Leaders Community and post a query to its threaded discussion board.

For details on tools used in knowledge management, see 50 KM Components,Knowledge Management Technology Components, Blog Posts, and Insights.

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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