Originally posted 01-Feb-24

Stan Garfield


Ana Neves, based in Lisbon, Portugal, is the founder and managing director of Knowman (a consulting company focused on knowledge management and enterprise social networks), author and host of the KMOL portal, and organizer of the Social Now conference. She is the coauthor of the Social Collaboration Maturity Benchmark and author of the biannual study on Knowledge Management in Portugal and Spain. Her specialties are knowledge management, communities of practice, organizational learning, social networks, social tools, internal communication, and cultural change management.

She was a Senior Consultant at a social business consultancy firm; Knowledge Network Manager at the NHS Modernization Agency and the Institute for Innovation and Development, both part of the British Department of Health; and Cultural Change Manager at a financial institution, leading a cultural change program for a team of 4000+ people.

In 2008, 2010 and 2011 Ana was president of the jury of the Prêmio Intranet Portal, an award that recognizes the best intranet in public and private organizations in Brazil. In 2001 she created KMOL, a Portuguese-language site dedicated to knowledge management and organizational learning.

She is an honorary member of the Directive Commission of the Federación Iberoamericana de Comunicación Interna (FIDECI). She has a Licenciatura (5-year Bachelor’s) degree in Computer Science from the University of Coimbra.

Through Knowman, Ana shares her experience, skills and passion with organizations looking at knowledge management, social networks, and social tools to increase their performance. She is the host of the KMOL podcast, the first Portuguese-language podcast dedicated to KM and organizational learning.

Ana organizes Social Now, a unique conference on the social organization, exploring both tools and processes to improve the way organizations communicate, collaborate, learn, and share knowledge. She is responsible for Cidadania 2.0, a platform to promote examples of social tools being used to improve dialogue and civic participation.



  • Universidade de Coimbra — Licenciatura, Informatics Engineering / Computer Science, 1993–1998


  • Knowman — Owner and Management Consultant, 2001–Present
  • Straits Knowledge — Associate Consultant, 2017–Present
  • Headshift (UK) — Senior Social Software Consultant, 2006–2009
  • Unisys — Consultant, 1998–2001



  1. News
  1. Articles
  2. Interviews
  3. Books
  4. Cases
  5. Blog


Gaining Buy-In for KM — edited by Laura Slater, with Nick Milton, Stan Garfield, Bill Kaplan, Ian Fry, Keith Power, Michel J. Boustani, Gavin Ireland, Simon Yelsky, and Paul McDowall

  • Chapter 8: No pain and a lot to gain
  1. Case study: Cablinc engineers
  2. Case study: Public sector
  3. Case study: A private bank

Knowledge Management Tools: Main Selection Criteria

Knowledge Management and Innovation in the Public Sector


Articles by Others

  1. The Right Organizational Culture: A Requirement?


  1. Hank Malik: Creating Value from Lessons Learned
  2. Paul Burns
  3. Stuart Townsend
  4. The New Leadership Playbook​ by Andrew Bryant
  5. Becoming Adaptable: a book review
  6. Cristian Salanti on designing good intranets
  7. Céline Schillinger on leadership, culture and knowledge management
  8. Dare to Un-Lead: a book review
  9. How to Fix Work for Good with Neil Usher
  10. About Intranet Governance and Microsoft Viva, with Susan Hanley
  11. Does your organization also face these challenges?
  12. Bonnie Cheuk: a KMer at heart
  13. Hybrid Work: a manifesto by Isabel De Clercq
  14. Jane McConnell on gig mindsetters
  15. The Gig Mindset Advantage​ by Jane McConnell
  16. Serendipity, great conversations and an eye on 2022
  17. Change? Elemental, says dear Usher
  18. Victoria Ward on Storytelling and Collaborative Workspaces
  19. Data to Knowledge to Innovation
  20. “Will we leave the crisis less stupid?”​ — a podcast interview with Ravi Venkatesan
  21. Teams, Communities and Networks: a few challenges and opportunities
  22. How can Teams, Communities and Networks add value to your organization?
  23. Teams, Communities and Networks: Differences and Similarities
  24. The KM Cookbook — what a feast!
  25. A Bag Full of Beautiful Ideas
  26. Designing Knowledge​: a book review
  27. Rachel Happe on Successful Communities
  28. Talking About Internal Communication with Alejandro Formanchuk
  29. 5 Flavors of Enterprise Social Tools
  30. Knowledge Management in the Third and Public Sectors: an interview with Edwin K. Morris
  31. Developing Today’s Networked and Digital Leadership
  32. Rethinking collaborative sessions through digital technology
  33. Stories I’ve never listened to before
  34. João Baptista on Enterprise Social Media
  35. Meet Paulo Nunes de Abreu: a Collaboration Architect
  36. Digital Workplace Strategy and Design​ — a book review
  37. Harold Jarche on Sensemaking and Life in Perpetual Beta
  38. Blogs: find your voice or adapt it
  39. How to create a fantastic workplace
  40. Proven Practices for Promoting a Knowledge Management Program — a review
  41. Daria Vodopianova on Mastermind Groups
  42. A guide about The Right Way to Select Technology
  43. The Social Organization: a book review
  44. Arthur Shelley, master of The Organizational Zoo
  45. A Café with David Gurteen
  46. A Practical KM Companion
  47. Social Technologies in Business: my summary and thoughts
  48. Eric Lynn on conversations, cultural change and trust
  49. Patrick Lambe on knowledge audits, evaluation, and organizational culture
  50. The Knowledge Manager’s Handbook
  51. I’m Not an Event Organizer
  52. Is knowledge social or is it better when it is social?

What is knowledge management?

Ten interviews with Portuguese-speaking KM professionals showed that knowledge management is seen and implemented very much according to the person in charge and the focus and maturity of the organization. Perhaps it would make sense to have a single definition of knowledge management. At the same time, if we can adapt our approach to knowledge management according to the organization’s pains, priorities, culture, and maturity, we may get more traction for our efforts and, consequently, better results.

Read these ten definitions and perspectives. Think about which ones might make the most sense in your organization, challenge yourself to discover angles you’re not yet exploring, and identify interesting arguments to use. If your activity is related to knowledge management or if you would like to find arguments to improve knowledge management in your organization, do yourself a favor and go listen to the ten interviews. Believe me, you won’t regret it!

Data to Knowledge to Innovation



Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/