Knowledge Management Thought Leader 57: Ana Neves

Originally posted 01-Feb-24

Ana Neves, based in Lisbon, Portugal, is the founder and managing director of Knowman (a consulting company focused on knowledge management and enterprise social networks), author and host of the KMOL portal, and organizer of the Social Now conference. She is the coauthor of the Social Collaboration Maturity Benchmark and author of the biannual study on Knowledge Management in Portugal and Spain. Her specialties are knowledge management, communities of practice, organizational learning, social networks, social tools, internal communication, and cultural change management.

She was a Senior Consultant at a social business consultancy firm; Knowledge Network Manager at the NHS Modernization Agency and the Institute for Innovation and Development, both part of the British Department of Health; and Cultural Change Manager at a financial institution, leading a cultural change program for a team of 4000+ people.

In 2008, 2010 and 2011 Ana was president of the jury of the Prêmio Intranet Portal, an award that recognizes the best intranet in public and private organizations in Brazil. In 2001 she created KMOL, a Portuguese-language site dedicated to knowledge management and organizational learning.

She is an honorary member of the Directive Commission of the Federación Iberoamericana de Comunicación Interna (FIDECI). She has a Licenciatura (5-year Bachelor’s) degree in Computer Science from the University of Coimbra.

Through Knowman, Ana shares her experience, skills and passion with organizations looking at knowledge management, social networks, and social tools to increase their performance. She is the host of the KMOL podcast, the first Portuguese-language podcast dedicated to KM and organizational learning.

Ana organizes Social Now, a unique conference on the social organization, exploring both tools and processes to improve the way organizations communicate, collaborate, learn, and share knowledge. She is responsible for Cidadania 2.0, a platform to promote examples of social tools being used to improve dialogue and civic participation.

Background

Education

• Universidade de Coimbra — Licenciatura, Informatics Engineering / Computer Science, 1993–1998

Experience

• Knowman — Owner and Management Consultant, 2001–Present
• Straits Knowledge — Associate Consultant, 2017–Present
• Headshift (UK) — Senior Social Software Consultant, 2006–2009
• Unisys — Consultant, 1998–2001

Profiles

• LinkedIn
• Knowman — LinkedIn
• Facebook
• KMOL — Facebook
• Twitter
• KMOL — Twitter

Content

• Social Now
• LinkedIn Posts
• Knowman: Knowledge, Collaboration and Communication

1. News

• KMOL: Knowledge Management and Organizational Learning

1. Articles
2. Interviews
3. Books
4. Cases
5. Blog

• KMOL Archive
• Medium
• Quora
• SlideShare
• Videos

Books

Gaining Buy-In for KM — edited by Laura Slater, with Nick Milton, Stan Garfield, Bill Kaplan, Ian Fry, Keith Power, Michel J. Boustani, Gavin Ireland, Simon Yelsky, and Paul McDowall

• Chapter 8: No pain and a lot to gain

1. Case study: Cablinc engineers
2. Case study: Public sector
3. Case study: A private bank

• Ana Neves is a chapter author in a recent Ark Group publication

Knowledge Management Tools: Main Selection Criteria

Knowledge Management and Innovation in the Public Sector

Podcasts

• KMOL
• Because You Need To Know — Pioneer Knowledge Services
• BYNTK 2 — Pioneer Knowledge Services
• Narratives of Work: Social Collaborations in Organizations — Pioneer Knowledge Services
• You’ve got cash just laying around your workplace — The Digital Workplace

Articles by Others

• knowledge et al — Paul Corney
• What is the right culture for your organization? — Jack Vinson

1. The Right Organizational Culture: A Requirement?

Articles

• LinkedIn Articles

1. Hank Malik: Creating Value from Lessons Learned
2. Paul Burns
3. Stuart Townsend
4. The New Leadership Playbook​ by Andrew Bryant
5. Becoming Adaptable: a book review
6. Cristian Salanti on designing good intranets
7. Céline Schillinger on leadership, culture and knowledge management
8. Dare to Un-Lead: a book review
9. How to Fix Work for Good with Neil Usher
10. About Intranet Governance and Microsoft Viva, with Susan Hanley
11. Does your organization also face these challenges?
12. Bonnie Cheuk: a KMer at heart
13. Hybrid Work: a manifesto by Isabel De Clercq
14. Jane McConnell on gig mindsetters
15. The Gig Mindset Advantage​ by Jane McConnell
16. Serendipity, great conversations and an eye on 2022
17. Change? Elemental, says dear Usher
18. Victoria Ward on Storytelling and Collaborative Workspaces
19. Data to Knowledge to Innovation
20. “Will we leave the crisis less stupid?”​ — a podcast interview with Ravi Venkatesan
21. Teams, Communities and Networks: a few challenges and opportunities
22. How can Teams, Communities and Networks add value to your organization?
23. Teams, Communities and Networks: Differences and Similarities
24. The KM Cookbook — what a feast!
25. A Bag Full of Beautiful Ideas
26. Designing Knowledge​: a book review
27. Rachel Happe on Successful Communities
28. Talking About Internal Communication with Alejandro Formanchuk
29. 5 Flavors of Enterprise Social Tools
30. Knowledge Management in the Third and Public Sectors: an interview with Edwin K. Morris
31. Developing Today’s Networked and Digital Leadership
32. Rethinking collaborative sessions through digital technology
33. Stories I’ve never listened to before
34. João Baptista on Enterprise Social Media
35. Meet Paulo Nunes de Abreu: a Collaboration Architect
36. Digital Workplace Strategy and Design​ — a book review
37. Harold Jarche on Sensemaking and Life in Perpetual Beta
38. Blogs: find your voice or adapt it
39. How to create a fantastic workplace
40. Proven Practices for Promoting a Knowledge Management Program — a review
41. Daria Vodopianova on Mastermind Groups
42. A guide about The Right Way to Select Technology
43. The Social Organization: a book review
44. Arthur Shelley, master of The Organizational Zoo
45. A Café with David Gurteen
46. A Practical KM Companion
47. Social Technologies in Business: my summary and thoughts
48. Eric Lynn on conversations, cultural change and trust
49. Patrick Lambe on knowledge audits, evaluation, and organizational culture
50. The Knowledge Manager’s Handbook
51. I’m Not an Event Organizer
52. Is knowledge social or is it better when it is social?

What is knowledge management?

Ten interviews with Portuguese-speaking KM professionals showed that knowledge management is seen and implemented very much according to the person in charge and the focus and maturity of the organization. Perhaps it would make sense to have a single definition of knowledge management. At the same time, if we can adapt our approach to knowledge management according to the organization’s pains, priorities, culture, and maturity, we may get more traction for our efforts and, consequently, better results.

Read these ten definitions and perspectives. Think about which ones might make the most sense in your organization, challenge yourself to discover angles you’re not yet exploring, and identify interesting arguments to use. If your activity is related to knowledge management or if you would like to find arguments to improve knowledge management in your organization, do yourself a favor and go listen to the ten interviews. Believe me, you won’t regret it!

Data to Knowledge to Innovation