Originally posted 01-Feb-24
Ana Neves, based in Lisbon, Portugal, is the founder and managing director of Knowman (a consulting company focused on knowledge management and enterprise social networks), author and host of the KMOL portal, and organizer of the Social Now conference. She is the coauthor of the Social Collaboration Maturity Benchmark and author of the biannual study on Knowledge Management in Portugal and Spain. Her specialties are knowledge management, communities of practice, organizational learning, social networks, social tools, internal communication, and cultural change management.
She was a Senior Consultant at a social business consultancy firm; Knowledge Network Manager at the NHS Modernization Agency and the Institute for Innovation and Development, both part of the British Department of Health; and Cultural Change Manager at a financial institution, leading a cultural change program for a team of 4000+ people.
In 2008, 2010 and 2011 Ana was president of the jury of the Prêmio Intranet Portal, an award that recognizes the best intranet in public and private organizations in Brazil. In 2001 she created KMOL, a Portuguese-language site dedicated to knowledge management and organizational learning.
She is an honorary member of the Directive Commission of the Federación Iberoamericana de Comunicación Interna (FIDECI). She has a Licenciatura (5-year Bachelor’s) degree in Computer Science from the University of Coimbra.
Through Knowman, Ana shares her experience, skills and passion with organizations looking at knowledge management, social networks, and social tools to increase their performance. She is the host of the KMOL podcast, the first Portuguese-language podcast dedicated to KM and organizational learning.
Ana organizes Social Now, a unique conference on the social organization, exploring both tools and processes to improve the way organizations communicate, collaborate, learn, and share knowledge. She is responsible for Cidadania 2.0, a platform to promote examples of social tools being used to improve dialogue and civic participation.
Background
Education
- Universidade de Coimbra — Licenciatura, Informatics Engineering / Computer Science, 1993–1998
Experience
- Knowman — Owner and Management Consultant, 2001–Present
- Straits Knowledge — Associate Consultant, 2017–Present
- Headshift (UK) — Senior Social Software Consultant, 2006–2009
- Unisys — Consultant, 1998–2001
Profiles
Content
Books
Gaining Buy-In for KM — edited by Laura Slater, with Nick Milton, Stan Garfield, Bill Kaplan, Ian Fry, Keith Power, Michel J. Boustani, Gavin Ireland, Simon Yelsky, and Paul McDowall
- Chapter 8: No pain and a lot to gain
- Case study: Cablinc engineers
- Case study: Public sector
- Case study: A private bank
Knowledge Management Tools: Main Selection Criteria
Knowledge Management and Innovation in the Public Sector
Podcasts
- KMOL
- Because You Need To Know — Pioneer Knowledge Services
- BYNTK 2 — Pioneer Knowledge Services
- Narratives of Work: Social Collaborations in Organizations — Pioneer Knowledge Services
- You’ve got cash just laying around your workplace — The Digital Workplace
Articles by Others
Articles
- Hank Malik: Creating Value from Lessons Learned
- Paul Burns
- Stuart Townsend
- The New Leadership Playbook by Andrew Bryant
- Becoming Adaptable: a book review
- Cristian Salanti on designing good intranets
- Céline Schillinger on leadership, culture and knowledge management
- Dare to Un-Lead: a book review
- How to Fix Work for Good with Neil Usher
- About Intranet Governance and Microsoft Viva, with Susan Hanley
- Does your organization also face these challenges?
- Bonnie Cheuk: a KMer at heart
- Hybrid Work: a manifesto by Isabel De Clercq
- Jane McConnell on gig mindsetters
- The Gig Mindset Advantage by Jane McConnell
- Serendipity, great conversations and an eye on 2022
- Change? Elemental, says dear Usher
- Victoria Ward on Storytelling and Collaborative Workspaces
- Data to Knowledge to Innovation
- “Will we leave the crisis less stupid?” — a podcast interview with Ravi Venkatesan
- Teams, Communities and Networks: a few challenges and opportunities
- How can Teams, Communities and Networks add value to your organization?
- Teams, Communities and Networks: Differences and Similarities
- The KM Cookbook — what a feast!
- A Bag Full of Beautiful Ideas
- Designing Knowledge: a book review
- Rachel Happe on Successful Communities
- Talking About Internal Communication with Alejandro Formanchuk
- 5 Flavors of Enterprise Social Tools
- Knowledge Management in the Third and Public Sectors: an interview with Edwin K. Morris
- Developing Today’s Networked and Digital Leadership
- Rethinking collaborative sessions through digital technology
- Stories I’ve never listened to before
- João Baptista on Enterprise Social Media
- Meet Paulo Nunes de Abreu: a Collaboration Architect
- Digital Workplace Strategy and Design — a book review
- Harold Jarche on Sensemaking and Life in Perpetual Beta
- Blogs: find your voice or adapt it
- How to create a fantastic workplace
- Proven Practices for Promoting a Knowledge Management Program — a review
- Daria Vodopianova on Mastermind Groups
- A guide about The Right Way to Select Technology
- The Social Organization: a book review
- Arthur Shelley, master of The Organizational Zoo
- A Café with David Gurteen
- A Practical KM Companion
- Social Technologies in Business: my summary and thoughts
- Eric Lynn on conversations, cultural change and trust
- Patrick Lambe on knowledge audits, evaluation, and organizational culture
- The Knowledge Manager’s Handbook
- I’m Not an Event Organizer
- Is knowledge social or is it better when it is social?
What is knowledge management?
Ten interviews with Portuguese-speaking KM professionals showed that knowledge management is seen and implemented very much according to the person in charge and the focus and maturity of the organization. Perhaps it would make sense to have a single definition of knowledge management. At the same time, if we can adapt our approach to knowledge management according to the organization’s pains, priorities, culture, and maturity, we may get more traction for our efforts and, consequently, better results.
Read these ten definitions and perspectives. Think about which ones might make the most sense in your organization, challenge yourself to discover angles you’re not yet exploring, and identify interesting arguments to use. If your activity is related to knowledge management or if you would like to find arguments to improve knowledge management in your organization, do yourself a favor and go listen to the ten interviews. Believe me, you won’t regret it!
Data to Knowledge to Innovation
