Knowledge Management Thought Leader 107: Arthur Shelley

Originally posted 03-Apr-25

Arthur Shelley is Founder and CEO of Intelligent Answers, an independent capability development and knowledge strategy consultancy. He is the former Global Knowledge Director for Cadbury Schweppes.

Arthur’s specialties are leadership, knowledge co-creation, behavioral development, team dynamics, stakeholder engagement, facilitation, and inclusive event production. He promotes building relationships based on co-creation and collaboration.

Here are definitions for five of Arthur’s specialties:

• Co-creation: collaborative development of new value (concepts, solutions, products and services) together with experts and/or stakeholders (such as customers and suppliers). A form of collaborative innovation: ideas are shared and improved together, rather than kept to oneself.
• Collaboration: interacting with peers and colleagues to exchange ideas, share experiences, work together on projects, and solve problems.
• Culture: the way things are done in an organization, and what things are considered to be important and taboo.
• Facilitation: engaging participants in creating, discovering, and applying learning insights. In contrast to presentation, which is typically characterized by a sage on the stage delivering content to an audience, facilitation usually involves a guide on the side who asks questions, moderates discussions, introduces activities, and helps participants learn.
• Leadership: a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.

Arthur created the following content. I have curated it to represent his contributions to the field. For more about Arthur, see Profiles in Knowledge.

Books

Knowledge CoCreation

Becoming Adaptable

Behavioral DNA of Collaborative Leadership