1. Improve business results by institutionalizing a knowledge sharing culture. With the help of the senior executive and the other leaders in the organization, take steps to achieve a positive culture which rewards caring, sharing, and daring.
  2. Define, maintain, and execute the KM implementation plan for the organization. This is the overall program plan for the KM initiative.
  3. Define, communicate, and implement people, process, and technology components for sharing, innovating, reusing, collaborating, and learning. These are the core elements that enable the KM program.
  4. Define KM measurements and rewards for the organization and KM goals for all relevant members. This aligns individual and organizational objectives.
  5. Report regularly on the organization’s performance against KM metrics. This lets the leadership team know how the program is progressing.
  6. Implement action plans for people, process, and technology projects. These are the detailed implementation plans for each project leader.
  7. Lead the organization’s KM teams. These include the program staff, the core team, and the KM community.
  8. Manage the organization’s KM communications. This keeps all users informed on the program.
  9. Actively participate in communities. Model the desired behaviors by being visible as a leader and member of multiple internal and external communities.
  10. Network with other KM Leaders. Demonstrate the use of social networks to stay current in the field of knowledge management.
  1. A communities of practice program manager
  2. A community manager for a single community of practice
  3. A community manager for an entire Enterprise Social Network (ESN)
  4. A community manager for a single group in an ESN
  5. A community manager for an external community, e.g., a company’s followers on Twitter, YouTube, Facebook, or other social media tools

--

--

--

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Accuracy week: a personal retro

Here are my answers for the fifth reflection.

Leadership and Listening

Are You a Victim of Office Politics?

Learning About Programming: The Complete Guide For Beginners

Learning programming: beginner’s guide

Top 10 Part-time jobs for college Students

It’s the Salary, Stupid!

PHOTO CREDIT: Whitney Curtis for The New York Times

Enterprise Social Network (ESN) groups: Can there be too many, and should they be public or private?

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

More from Medium

My product management toolkit (49): Systems Thinking tools & techniques

An agile approach to SaaS customer education product development lifecycle

Making the Shift from Tribal to Structured Knowledge

#pm_library: “The Mom Test.”