Knowledge Management 2nd Edition, Keeping the Faith, KMWorld 100, KM in Mergers

08-Mar-07 Archive of Weekly KM Blog by Stan Garfield

KM Book of the Week

Knowledge Management, Second Edition by Carl Frappaolo

The late Carl Frappaolo presented to the HP KM Community on “Best Practices in Knowledge Management.” He was interviewed by David Weinberger, and he served as a STAR Series Moderator for the Association of Knowledgework.

The second edition of his book “Knowledge Management” was published in 2006. From the publisher:

Knowledge management is the fast-track route to leveraging the intellectual capital in your organization.

It covers the key areas of knowledge management, from identifying knowledge in an organization to promoting and facilitating knowledge sharing and innovation.

It takes examples and lessons from some of the world’s most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter Drucker, Michael Polanyi, and Ikujiro Nonaka.

It includes a glossary of key concepts and a comprehensive resources guide.

Knowledge management surveys the technology, the strategies and the practice of the subject to give you the expertise you need to act fast.

Table of Contents

  1. Introduction to Knowledge Management
  2. What is Knowledge Management?
  3. The Evolution of Knowledge Management
  4. The E-Dimension of Knowledge Management
  5. The Global Dimension of Knowledge Management
  6. The State of the Art of Knowledge Management
  7. Knowledge Management in Practice — Success Stories
  8. Key Concepts and Thinkers in Knowledge Management
  9. Resources for Knowledge Management
  10. Ten Steps to Making Knowledge Management Work

Frequently Asked Questions (FAQs)

KM Blog of the Week

Reflections of a Knowledge Manager by Christian Young: Keeping The Faith: Bouncing Back From Losing Your Passion For KM

I reflected on some possible tips for getting back into the swing of things and re-discover that old KM magic:

  1. Remember that KM is change.
  2. Maintain strong, reliable social and professional networks.
  3. Maintain your spirit of adventure.
  4. Do you.

KM Link of the Week

KMWorld 100 Companies That Matter in Knowledge Management: 2007

ABBYY Software, Abrevity, Antarctica Systems, Appian, Apple, Aquire, Astoria, Attensity, Autonomy, Avenue A/Razorfish, AXS-One, BA-Insight, BEA, Brainware, Business Objects, CA Inc., Captaris, Citrix Systems, Clarabridge, Connotate, Contextware, Convera, Coveo, Deep Web Technologies, DICOM Group/Kofax, Dieselpoint,, eGain, Ektron, EMC/Legato/Documentum/Captiva, Endeca, Engenium, Exact, Exalead, Expert System, EXSYS, Extensis, FAST, FatWire, Global 360, HandySoft, Hewlett-Packard, IBM/Lotus/FileNet, Innodata Isogen, InQuira, Insightful, Interwoven, Inxight, ISYS Search Software, IxiaSoft, KANA, Kazeon Software, KNOVA, KnowNow, Liberty IMS, Lockheed-Martin, Mark Logic, Mercado, Metastorm, Microsoft, MicroStrategy, MindTouch, Mondosoft, Nervana, Noetix, Northern Light, Nstein, Open Text/Hummingbird, Oracle/Stellent, PaperThin, Percussion, QL2, Quantum Art, Really Strategies, Recommind, SAP, SAS, SAVO, SchemaLogic, Serena Software, SharePoint Solutions, Siderean, SiteScape, SpringCM, SumTotal, SupportSoft, Tacit, Talisma, TEMIS, Teragram, TheBrain, TOWER Software, Traction, Vivisimo, WebSideStory, X1 Technologies, Xerox, XyEnterprise, Xythos, ZyLAB

KM Question of the Week

Q: How can knowledge management be applied during mergers and acquisitions?

A: A merger or an acquisition is a good time for applying knowledge management. KM can help introduce to both companies:

  1. the people to each other
  2. expertise and experience of those people
  3. each other’s cultures
  4. where information, resources, help, and support can be found
  5. available knowledge-related people, processes, and tools; how they are used; and any related expectations, goals, and rewards for their use.

Communities are excellent for quickly aligning people around their specialties and interests. Good first steps are to:

  1. identify existing communities in both companies
  2. consolidate them as much as possible
  3. suggest to the community leaders that they increase communications to welcome new members and help them to feel at home.

The focus should be on the common specialties and interests of the community members, not on the differences between the companies. And it is very important to make email, intranets, team spaces, collaboration tools, and knowledge repositories available across the company firewalls as soon as possible.

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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