Knowing Knowledge, Step Two Designs KM Papers & Case Studies, Meaning of Line56

14-Nov-06 Archive of Weekly KM Blog by Stan Garfield

KM Books

Knowing Knowledge by George Siemens

Table of Contents

  • Section 1: An Exploration of Theoretical Views of Knowing and Learning
  1. Shifting 3
  2. What has caused knowledge to leave the safe, trusted spaces of generations past? 4
  3. What is the impact of knowledge set free? 5
  4. Many Faces Exploring Knowledge 13
  5. What are trusted sources of knowledge? 22
  6. Can a group be as effective as an expert? 22
  7. Learning 25
  8. In Relation to Knowing 49
  9. Why do we want knowledge? 50
  10. Is serendipity lost? 56
  11. Context Games 61
  12. What about power? 64
  13. Who are the new oppressed? 64
  • Section 2: Changes and Implication — Moving toward Application
  1. Something is Amiss — Changed Environments of Knowledge 69
  2. Cycle of Change 69
  3. The rise of the individual 72
  4. Connectedness — the world has become whole . 73
    Immediacy 74
  5. Breakdown and repackaging 74
  6. The conduit is king 75
  7. What is the impact? 76
  8. Socialization 77
  9. Blurring worlds 77
  10. Changed Characteristics and Flow of Knowledge 79
  11. Abundance 80
  12. Recombination 82
  13. Relation to certainty 82
  14. Development pace 83
  15. Representation 83
  16. Flow 84
  17. Spaces and structures of knowledge 86
  18. How can organizations adopt ecologies? 90
  19. Decentralization of knowledge 92
  20. Clear aims through decentralized means 95
  21. Affordance 98
  22. Emotions and Creativity 103
  23. Control and acceptance 105
  24. Quiet minds 106
  25. Scientist versus artist 107
  26. Implications — Structural/Spatial Impact 110
  27. Complexity corrodes clear paths 112
  28. Learners’ skills 113
  29. Designing 116
  30. Informal learning is too important to leave to chance 119
  31. Knowledge reflexivity 120
  32. Implementing 124
  33. Change forces change 127
  34. Domain Implementation Model 128
  35. Domain 1: Analysis and validation 130
  36. Domain 2: Network and ecology design 132
  37. Domain 3: Adaptive knowledge and learning cycle 134
  38. Domain 4: Systems and patterns review and evaluation 136
  39. Domain 5: Impacting factors 138
  40. Continuing the Conversation 143
  41. What is different tomorrow morning? 144

Review by Denham Grey

Knowledge — a changing landscape — 12 Nov 2006

In this book George Siemens looks at ways the context around knowledge is changing and the influence this is having on the perception of knowledge itself. A chronicle of how knowledge is changing and the way we become aware, how we learn, make sense of a world that is connected at the speed of light and enjoy greater access (and exposure) than ever before. Consider:

  1. The rise of the individual — ability to voice and show, blogs and YouTube. Everyone is now a publisher.
  2. Increased connectedness — affordances for conversation enable dialog across distance and time
  3. Immediacy and ‘now’ — knowledge half-life is shrinking fast. It has become a matter of urgency to ‘know’ in our business and social life.
  4. Breakdown and repackaging — new tools allow everyone to rip, mix and burn. It is possible to re-create ‘new’ works and insights by making a collage of existing material.
  5. Prominence of the conduit — new publishing media have opened things. Bogs, wikis, photo sharing, social bookmarking have provided forums for self expression not previously available.
  6. Global socialization — networking everywhere from MySpace to SecondLife. New media promote the flow of knowledge, making it easier to find people , share interests, collaborate and create new stuff.
  7. Blurring worlds of physical and virtual — ‘on the go’ becomes the norm. We can connect 24x7, from anywhere to mostly everything.

Knowing Knowledge is a timely revisit of emerging perceptions and a collection of deep thoughts around a subject of importance to business, education, learning and personal development. It is a useful meta commentary on the nature of knowledge itself.

KM Links

Step Two Designs: Knowledge Management Papers and Case Studies

  • Feed your enterprise with RSS
  • Good search is knowledge management
  • Meeting your intranet users
  • Conducting intranet needs analysis
  • Two types of in-bound call centers
  • KM for consistency and innovation
  • ‘Knowledge sharing’ should be avoided
  • Developing a knowledge management strategy
  • Intranets and knowledge sharing
  • The importance of staff induction
  • Knowledge management for front-line staff
  • Selecting staff for stakeholder interviews
  • Stakeholder interviews as K mapping
  • Where is the knowledge in a CMS?
  • Metrics for KM and CM
  • Benefits of a KM framework
  • How to revive a zombie CM system
  • Using usability to direct KM systems
  • Centralized or decentralized authoring?
  • Losing sight of the content in a CMS
  • Knowledge management for call centers
  • How to evaluate a content management system
  • NRMA Case Study
  • RTA Case Study

KM Questions

Q: What is the meaning of “Line56” as used by the publisher of the KM Blog?

A (from Demir Barlas): It’s a reference to the 56th line of the scene in Hamlet containing the “To be or not to be” speech. This is a reference to B2B e-commerce, our founding focus.

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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