KM4Dev Book List, Narrative for Business Workshops, Top 50 KM Components

24-Jan-07 Archive of Weekly KM Blog by Stan Garfield

KM Books

KM4Dev Book List

KM for Development (KM4Dev) is a community of international development practitioners who are interested in knowledge management and knowledge sharing issues and approaches. Here is their book list.

  1. After Virtue: A Study in Moral Theory By Alasdair MacIntyre
  2. Common Knowledge: How Companies Thrive by Sharing What They Know By Nancy M. Dixon
  3. Complex Responsive Processes in Organizations By Ralph D. Stacey
  4. Creativity : Flow and the Psychology of Discovery and Invention By Mihaly Csikszentmihalyi
  5. Cultivating Communities of Practice By Etienne Wenger, Richard McDermott, William M. Snyder
  6. Emergence: The Connected Lives of Ants, Brains, Cities, and Software By Steven Johnson
  7. Facilitating innovation for development: a RAAKS resource box By Paul Engel and Monique Salomon
  8. Facilitator’s Guide to Participatory Decision-Making By Sam Kaner, Lenny Lind, Catherine Toldi, Sarah Fisk, Duane Berger
  9. Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time By Susan Scott
  10. Harvard Business Review on Knowledge Management (Harvard Business Review Series) By Peter F. Drucker, Dorothy Leonard, John Seely Brown
  11. How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation By Robert Kegan, Lisa Laskow Lahey
  12. How to Make Collaboration Work By David Straus
  13. Innovation: Applying Knowledge In Development (Millennium Project) By Calestous Juma
  14. Investing in Knowledge Capital By Shantha Liyanage and Alan J Jones
  15. Kennismanagement: de praktijk By Prof. dr. ir. M.C.D.P. Weggeman
  16. Knowledge Management Foundations By Steve Fuller
  17. Knowledge Management Lessons Learned: What Works and What Doesn’t By Michael E. D. Koenig, Taverekere Srikantaiah, T. Kanti Sri
  18. Knowledge Networks: Innovation Through Communities of Practice By Paul Hildreth and Chris Kimble, Editors
  19. Learning to Fly: Practical Lessons from one of the World’s Leading Knowledge Companies By Chris Collison, Geoff Parcell
  20. Leveraging Communities of Practice for Stategic Advantage By Hubert Saint-Onge and Debra Wallace
  21. Linked: The New Science of Networks By Albert-Laszlo Barabasi
  22. Making Stories By Jerome S. Bruner
  23. Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed By Deborah L. Duarte, Nancy Tennant Snyder
  24. Nonzero: The Logic of Human Destiny (Vintage) By Robert Wright
  25. Sources of Power : How People Make Decisions By Gary Klein
  26. Squirrel Inc. — A Fable of Leadership through Storytelling By Stephen Denning
  27. Stealth KM: Winning Knowledge Management Strategies for the Public Sector By Niall Sinclair
  28. The Answer to How is Yes: Acting on What Matters By Peter Block
  29. The Art of Connecting By Claire Raines and Lara Ewing
  30. The Complete Idiot’s Guide to Knowledge Management By Melissie Clemmons Rumizen
  31. The Emotions: A Philosophical Exploration By Peter Goldie
  32. The Feeling of What Happens: Body and Emotion in the Making of Consciousness By Antonio, Dr. Damasio
  33. The Future of Knowledge: Increasing Prosperity through Value Networks By Verna Allee
  34. The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations By Rob Cross and Andrew Parker
  35. The Innovation SuperHighway: Harnessing Intellectual Capital for Collaborative Advantage By Debra M. Amidon
  36. The Knowledge Activist’s Handbook : Adventures from the Knowledge Trenches By Victor Newman
  37. The Skilled Facilitator By Roger M. Schwarz
  38. The Social Life of Information By John Seely Brown, Paul Duguid
  39. The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations By Stephen Denning
  40. The Stories We Live By By Dan P. McAdams
  41. The Story Factor: Secrets of Influence from the Art of Storytelling By Annette Simmons
  42. The Tipping Point: How Little Things Can Make a Big Difference By Malcolm Gladwell
  43. What’s the Big Idea? Creating and Capitalizing on the Best New Management Thinking By Thomas H. Davenport, Laurence Prusak, H. James Wilson
  44. Who governs in an interconnected world? By Helen McCarthy, Paul Miller, Paul Skidmore

KM Links

Narrative for Business Workshops in the US

Anecdote, an Australian KM consultancy, is offering two workshops in the US: Seattle on 26-Mar-07 and Boston on 29-Mar-07.

KM Questions

Q: What does appropriate software for KM have to entail?

A: It must enable people and processes in support of a few key business objectives. Here are my recommended steps:

  1. Define the business needs and opportunities which KM will support and specify the top 3 business objectives.
  2. Determine which people need to participate and the processes which they will be required to use in order to achieve the top 3 business objectives.
  3. Then select technology which enables the people and processes identified in step 2.

Here are the top 50 people, process, and technology components. For examples of each, view my KMWorld slides. (Latest version)

People components
1. culture and values: the way things are done in an organization, and what things are considered to be important and taboo
2. knowledge managers: people who spend all or a significant portion of their time leading KM initiatives, sharing knowledge, and supporting others in sharing their knowledge
3. user surveys and employee satisfaction surveys: periodic surveys to determine user preferences, needs, and challenges and to determine how employees view a KM program and its components
4. social networks: collections of people who are acquainted or connected as friends, business contacts, or colleagues and communicate, collaborate, or help one another as needed
5. communities: groups of people who share a concern, a set of problems, or a passion about a topic, and deepen their understanding and knowledge of this area by interacting on an ongoing basis
6. training: classroom courses, self-paced courses, and recorded webinars which allow users to learn what is expected of them; the people, processes, and tools which are available to them; and how to use all of these in order to learn, share, reuse, collaborate, and innovate
7. documentation: user guides, manuals, and help files which allow users to read about what is expected of them; the people, processes, and tools which are available to the; and how to use all of these in order to learn, share, reuse, collaborate, and innovate
8. communications: vehicles for informing current and potential users about progress in the KM initiative through web sites, team spaces, portals, wikis, threaded discussions, conference calls, blogs, newsletters, distribution lists, and links
9. user assistance and knowledge help desk: people who provide support by phone or email to users, including tool consulting, finding reusable content, connecting to knowledge sources, process support, training, communication, and other assistance
10. goals and measurements: employee goals included in performance plans, and measurements to track performance against those goals and other operational indicators
11. incentives and rewards: programs designed to encourage compliance with goals, improve performance against metrics, and increase participation in KM initiatives — includes tangible rewards, recognition, and competitive rankings

Process components
12. methodologies: policies, rules, techniques, and procedures which prescribe how work it is to be performed and provide proven ways to do it successfully
13. creation: inventing new concepts, approaches, methods, techniques, products, services, and ideas which can be used for the benefit of people and organizations
14. capture: collecting documents, presentations, spreadsheets, records, processes, software source, images, audio, video, and other files which can be used for learning, reuse, and innovation
15. reuse: putting to practical use the captured knowledge, community suggestions, and collaborative assistance provided through knowledge sharing
16. lessons learned: explaining what an individual or team has learned as a result of their experience, using documents, presentations, discussions, and recordings — including what they tried, what worked, what didn’t work, what to do, what to avoid, problems faced, how problems were solved, what they would do differently, and key insights and nuggets
17. proven practices: selecting, documenting, and replicating processes which have proven to improve business results so that others in similar environments or with similar needs can benefit from the proven successes
18. collaboration: interacting with peers and colleagues to exchange ideas, share experiences, work together on projects, and solve problems
19. content management: creating, managing, distributing, publishing, and retrieving structured information — the complete lifecycle of content as it moves through an organization
20. classification: creating and maintaining a taxonomy that can be used to organize information so that it can be readily found through navigation, search, and links between related content
21. metrics and reporting: capturing operational indicators and producing reports to communicate performance against goals, areas for improvement, and progress toward the desired state
22. management of change: developing a planned approach to change in an organization to address anticipated obstacles and to ensure successful adoption
23. workflow: embedding knowledge creation, capture, and reuse in business processes so that these steps happen routinely as part of normal work
24. valuation: quantifying the value of reuse and innovation so that it can be fully appreciated by the organization, including customer pricing, cost benefit analysis, and project justification
25. social network analysis: mapping and measuring of relationships and flows between people, groups, organizations, animals, computers or other information/knowledge processing entities; the nodes in the network are the people and groups while the links show relationships or flows between the nodes — provides both a visual and a mathematical analysis of human relationships
26. appreciative inquiry: asking questions that strengthen a system’s capacity to apprehend, anticipate, and heighten positive potential — mobilization of inquiry through the crafting of the “unconditional positive question”
27. storytelling: using narrative to ignite action, implement new ideas, communicate who you are, build your brand, instill organizational values, foster collaboration to get things done, share knowledge, neutralize gossip and rumor, and lead people into the future

Technology components
28. user interface: the point of entry to a knowledge base that provides navigation, search, communication, help, news, site index, site map, and links to all tools
29. intranet: a private computer network that uses Internet protocols, network connectivity, and possibly the public telecommunication system to securely share part of an organization’s information or operations with its employees
30. team spaces: collaborative workspaces designed to allow teams to share documents, libraries, schedules, and files; conduct meetings, calls, surveys, and polls; and store meeting minutes, discussions, reports, and plans
31. virtual meeting rooms: online, real-time tools designed to allow teams to share presentations, applications, and white boards during meetings
32. portals: web sites that provide personalized capabilities to users through the use of customization, building blocks, and integration of multiple sources
33. repositories: structured lists and databases which allow documents and other files to be stored, searched for, and retrieved
34. bulletin boards and threaded discussions: forums for carrying on discussions among subscribers on a specific subject, including online and email posts and replies, searchable archives, and discussions grouped by threads to show the complete history on each topic
35. expertise locators and ask the expert: systems for finding experts on particular subjects, allowing individuals to enter details about what they know and can do, and others to search for all people having desired skills, experience, or knowledge; and systems for asking questions of experts and getting the answers
36. metadata and tags: information about information — data fields added to documents, web sites, files, or lists which allow related items to be listed, searched for, navigated to, syndicated, and collected
37. search engines: tools which allow searching for documents, files, list items, content, and answers to questions — allow specifying the scope or domain of the search, whether to search on text or metadata, and how results should be presented
38. archiving: offline file storage for legal, audit, or historical purposes, using tapes, CDs, or other long-term media
39. blogs: web sites where entries are made (such as in a journal or diary), displayed in a reverse chronological order; often provide commentary or news on a particular subject; some function as personal online diaries or logbooks; combine text, images, and links to other blogs and web sites; typically provide archives in calendar form, local search, syndication feeds, reader comment posting, trackback links from other blogs, blogroll links to other recommended blogs, and categories of entries tagged for retrieval by topic
40. wikis: web sites which allow users to easily add, remove, edit, and change most available content — effective for collaborative writing and self-service web site creation and maintenance
41. podcasts: recorded broadcasts which can be listened to online, or downloaded manually or automatically through syndication and then listened to on portable MP3 players at the listener’s convenience
42. syndication and aggregation: using feeds available from a web site to provide an updated list of its content in the form of a subscription, an embedded portion of a web site, or a collection of disparate content on a particular topic — typically uses RSS or Atom syndication and .rss, .xml, or .rdf files for the feeds
43. social software: a range of tools which facilitate social networking, typically personal web pages including bios, photos, interests, audio and video, links to friends, messages from friends, and personal networks; often referred to as Web 2.0 to include a broad range of tools such as blogs, wikis, and RSS feeds
44. external access: capability for users outside of a company’s firewall to have access to selected web sites and team spaces to allow collaboration with retirees, partners, and customers who would otherwise be blocked from the company’s internal network — requires technical, security, and legal elements
45. workflow applications: software which connects and sequences different applications, components, and people, all of which must be involved in the processing of data to complete an instance of a process
46. process automation applications: tools which automate previously manual processes, such as the production of proposals, creation of presentations, or the design of products
47. e-learning: tools which enable the delivery and tracking of online training courses
48. subscription management: tools which allow content providers to reach subscribers on an opt-in basis, and subscribers to sign up to receive periodicals and other communications based on their interests
49. incentive points tracking: systems for awarding and tracking points for desired knowledge management behaviors, both automatically as triggered by events and manually through forms entry
50. survey and metrics reporting automation: systems for conducting, collecting, and publishing survey data; and systems for collecting, distributing, and publishing data on key performance metrics.

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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