Success Stories

  • Ask all KM leaders to submit them each month and include them in the monthly newsletter
  • If you have a KM incentive system, request success story content as part of giving out points for desired behavior
  • Monitor the community threaded discussions for testimonials of how the community helped a member in a time of need
  • What challenges did you face?
  • What knowledge resources did you use?
  • How did you use these resources to address these challenges?
  • What was the outcome?
  • What benefits did you realize from using the resources? (e.g., time saved, costs avoided, incremental revenue, problems avoided, increased customer satisfaction, accelerated delivery, innovation, process improvement, etc.)
  • What benefits did you and your organization derive?
  • Did anyone else benefit as well (e.g., a community)?
  • What alternatives (instead of using the knowledge resources) did you consider?
  • Which alternatives did you try?
  • If you did not use the knowledge resources, how do you think the outcome would have been different?

Enterprise Social Networks

  1. Can anyone help me?
  2. [Help is provided]
  3. Thanks a lot — that was just what I needed!
  1. #advanced (an opportunity)
  2. #connected (in person or expanded a social network)
  3. #delivered (work)
  4. #found (a needed resource)
  5. #improved (upon an existing solution or invented a new one)
  6. #learned (or developed personally)
  7. #profits (or revenue realized)
  8. #reused (a solution to save effort or expense)
  9. #solved (or avoided a problem)
  10. #won (new business)

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Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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