Originally published November 24, 2014

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Use this survey on an ongoing basis to set a baseline and measure progress. It allows you to learn how your users view your program, what is perceived as working well, and what you need to improve. This should be conducted with a representative sample of the population on a monthly basis after the start of a KM initiative. If the results reach a fairly stable level, then the frequency can be reduced to once a year. Include the results in your regular program metrics reporting.

Here is an example of a survey you can use. You can adapt this as necessary to your situation.

  1. How satisfied are you with your manager’s support for you spending time on knowledge sharing and reuse?
  2. How satisfied are you with your ability to access knowledge resources when you are not connected to the network?
  3. How satisfied are you with the ability of knowledge reuse activities to save time and/or effort in your work?
  4. How satisfied are you with your ability to find the information and knowledge you need to do your job?
  5. How satisfied are you with the system availability of the online knowledge resources you use most often?
  6. How satisfied are you with the experience of searching repositories to find reusable content?
  7. How satisfied are you with the experience of locating an expert?
  8. How satisfied are you with the ease of collaborating with internal colleagues?
  9. How satisfied are you with the ease of collaborating with customers, partners, and external colleagues?
  10. How satisfied are you with your ability to join, participate, and derive value from communities of practice?
  11. How satisfied are you with training and documentation for using knowledge resources?
  12. How satisfied are you with the services provided by the knowledge help desk?
  13. Do you have a success story you can share with using the knowledge resources?

Other KM Surveys

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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