• Share new ideas, lessons learned, proven practices, insights, and practical suggestions.
  • Innovate through brainstorming, building on each other’s ideas, and keeping informed on emerging developments.
  • Reuse solutions through asking and answering questions, applying shared insights, and retrieving posted material.
  • Collaborate through threaded discussions, conversations, and interactions.
  • Learn from other members of the community; from invited guest speakers about successes, failures, case studies, and new trends; and through mentoring.

Building Communities using TARGETs

  • Topic (e.g., Enterprise Applications, Cloud Computing)
  • Role (e.g., Project Management, Software Development)
  • Audience (e.g., Recruits, Women)
  • Industry (e.g., Manufacturing, Telecommunications) or Client (e.g., European Union, US Federal Government)
  • Location (e.g., US, UK)
  • Subscribe: Get email, RSS, or mobile notifications and regularly read a threaded discussion board
  • Post: Start a new thread or reply in a threaded discussion board
  • Attend: Participate in community events
  • Contribute: Submit content to the community newsletter, blog, wiki, or site
  • Engage: Ask a question, make a comment, or give a presentation
  • Subject: A specialty to learn and/or collaborate about
  • Members: People interested in the subject
  • Interaction: Meetings, calls, and discussions
  • Leaders: People passionate about the subject who are dedicated to creating, building, and sustaining a community
  • Enthusiasm: Motivation to engage and spend time collaborating and/or learning about the subject
  • Participation: % of target population which is a member of at least one community
  • Anecdotes: % of communities displaying success stories on their sites
  • Tools: % of communities having all five key tools (see below)
  • Coverage: % of desired topics covered by at least one community
  • Health: % of communities meeting the criteria for healthy communities
  • Schedule: Line up speakers and set up events
  • Host: Initiate and run conference calls, webinars, and face-to-face meetings
  • Answer: Ensure that questions in the threaded discussion board receive replies, that discussions are relevant, and that behavior is appropriate
  • Post: Share information which is useful to the members by posting to the community site, threaded discussion board, blog, and/or newsletter
  • Expand: Attract new members, content contributions, and threaded discussion board posts
  • Site: home page — for reaching new members and sharing information with current ones
  • Calendar: of community events — for promoting interaction
  • Events: meetings, conference calls, webinars — for interacting personally
  • News: newsletter or blog — for ongoing communications and publicity
  • Threads: threaded discussion board — for interacting virtually

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Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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