Originally posted 24-Mar-22


  • Cognitive computing: simulation of human thought processes in a computerized model, involving self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works; makes a new class of problems computable, addressing complex situations that are characterized by ambiguity and uncertainty
  • Artificial intelligence: the capacity of a computer to perform operations analogous to learning and decision making in humans, as by an expert system
  • Expert systems: computerized systems that emulate the decision-making ability of a human expert; designed to solve complex problems by reasoning about knowledge, represented mainly as if–then rules rather than through conventional procedural code
  • Natural language processing: a branch of artificial intelligence that deals with analyzing, understanding and generating the languages that humans use naturally in order to interface with computers in both written and spoken contexts using natural human languages instead of computer languages
  • Machine learning: giving computers the ability to learn without being explicitly programmed; a method of data analysis that automates analytical model building; using algorithms that iteratively learn from data to find hidden insights without being explicitly programmed where to look
  • Deep learning: part of a broader family of machine learning methods based on learning data representations, as opposed to task-specific algorithms
  • Neural networks: computing systems made up of a number of simple, highly interconnected processing elements, which process information by their dynamic state response to external inputs; artificial neural networks (ANNs) are algorithms or actual hardware that are loosely modeled after the neuronal structure of the mammalian cerebral cortex but on much smaller scales
  • Intelligent agents: algorithms that interpret requests and provide responses for specific domains and tasks, and produce unique results to questions that have not been pre-programmed
  • Chatbot: a computer program that conducts a conversation via auditory or textual methods; often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test.


Cognitive computing and artificial intelligence are very hot topics. Many people seem to think that AI is a relatively new technology, but it is not. AI has been around for a long time, having gone through several hype cycles.

Uses and Benefits

Cognitive computing and artificial intelligence can be used to support decision-making, deliver highly relevant information, and optimize the available attention to avoid missing key developments. Implement cognitive computing to help achieve these desirable results:

  • Help people make better decisions, take action more quickly, and achieve more successful outcomes.
  • Deliver relevant information and advice at the time of need.
  • Reduce information overload and optimize people’s available attention span.
  • Allow people to act more efficiently and effectively.
  • Reduce errors, minimize loss and damage, and improve health and safety.
  1. Non-Profit Organization: provide chatbots and voice recognition for contacting and responding to donors
  2. Manufacturing Company: implement expert systems for designing, engineering, and building new products.
  3. Consulting Firm: automatically determine the specialties, roles, and interests of consultants and automatically deliver important information relevant to their work at the time of need.

Content from Lucidea



Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/