Originally posted 02-Sep-21

A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation so they can be fully appreciated by the organization — embedded in customer pricing, cost benefit analysis, and project justification.

Assigning a value to your organization’s intellectual assets can help realize incremental revenue from sales to customers, support investments in knowledge creation and capture, and justify investments in your knowledge management program.

Explicitly defining the value of the reusable component of what you are selling to a customer allows you to use this value for competitive pricing, for additional profit margin, or to be set aside to fund additional knowledge creation and capture. To identify the value of reusable intellectual capital, ask the providing source for a suggested price, estimate the time and effort it would take to create from scratch, and then research the market value of the asset. Combine this information into an overall estimated value and use this to set the price. Whenever the price is higher than it would have been without adding the value of reuse, this incremental amount should be recorded and compiled as one source of the financial impact of the KM program.

Many organizations require cost benefit analysis before approving new investments and development projects. This is often true of the Information Technology function, which is faced with a multitude of requests for new systems or enhancements to existing systems. If investments involve intangible assets, it is difficult to use traditional methods to determine the projected return on investment. Using the techniques described by these thought leaders can help in providing the requested cost benefit analysis:

Here is an example of a valuation model that was developed at HP:

Intellectual Capital

Intellectual capital is the sum of everything everybody in a company knows that gives it a competitive edge. A metric for the value of intellectual capital is the amount by which the enterprise value of a firm exceeds the value of its tangible (physical and financial) assets. Intellectual capital includes:

  • Human capital, the value that the employees of a business provide through the application of skills, know-how and expertise, is an organization’s combined human capability for solving business problems and exploiting its intellectual property. Human capital is inherent in people and cannot be owned by an organization. Therefore, human capital can leave an organization when people leave, and if the management has failed to provide a setting where others can pick up their know-how. Human capital also encompasses how effectively an organization uses its people resources as measured by creativity and Innovation.

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/