Originally answered Jan 20, 2011

Typical tools include:

  1. Intranets
  2. Team Spaces for Collaboration
  3. Web Conferencing
  4. Portals
  5. Repositories and Knowledge Bases
  6. Threaded Discussions and Enterprise Social Networks (ESNs)
  7. Personal Profiles and Expertise Locators
  8. Enterprise Search

Old-fashioned email distribution lists are discouraged by knowledge managers, but they are still widely used.

For examples of knowledge management in professional services firms, see:

  1. Deloitte
  2. Hewlett-Packard
  3. HP: KM in the Real World
  4. Proven Practices for Promoting a Knowledge Management Program — Chapter 15: Reuse Proven Practices
  • Microsoft Services
  • Large Professional Services Firm
  • Large Systems Integrator
  • Digital Equipment Corporation (DEC)
  • The Hewlett-Packard Company

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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