Originally answered Jan 20, 2011

Image for post
Image for post

Typical tools include:

  1. Intranets
  2. Team Spaces for Collaboration
  3. Web Conferencing
  4. Portals
  5. Repositories and Knowledge Bases
  6. Threaded Discussions and Enterprise Social Networks (ESNs)
  7. Personal Profiles and Expertise Locators
  8. Enterprise Search

Old-fashioned email distribution lists are discouraged by knowledge managers, but they are still widely used.

For examples of knowledge management in professional services firms, see:

  1. Deloitte
  2. Hewlett-Packard
  3. HP: KM in the Real World
  4. Proven Practices for Promoting a Knowledge Management Program — Chapter 15: Reuse Proven Practices
  • Microsoft Services
  • Large Professional Services Firm
  • Large Systems Integrator
  • Digital Equipment Corporation (DEC)
  • The Hewlett-Packard Company

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store