Originally answered Nov 11, 2017

Image for post
Image for post

Three different kinds of metrics are typically captured and reported:

  • Goal-oriented measurements directly relate to employee goals and allow assessment against those goals.
  • Operational metrics are based on data directly captured by systems used in operating the organization.
  • Business impact metrics attempt to determine measurable benefits, including costs saved, costs avoided, incremental revenue, improved quality, increased customer satisfaction and retention, new business attracted, increased market share, revenue from innovation, etc.

See also:

  1. The KPI Library
  2. What is a Key Performance Indicator?
  3. 18 Key Performance Indicator Examples Defined
  4. KPI Examples and Templates
  5. What is a KPI?
  6. How Key Performance Indicators Work
  7. How Do Key Performance Indicators Affect Company Success?
  8. Performance Management and KPIs: Linking Activities to Vision and Strategy
  9. Defining KPIs: How to Choose Metrics That Inspire Action
  10. 136 Key Performance Indicators Examples
  11. Metrics & data & charts, oh my!
  12. Articles on Goals, Measurements, Metrics, Analytics, and Reports

Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store