How can I find the the best knowledge management tool for call centers?

Originally answered Aug 17, 2017

Call Center Knowledge Management

• Call Center Knowledge Management Software
• 11 Ideas to Improve Knowledge Management in the Contact Center
• Call Center Knowledge Management: 6 Ways You’re Getting It Wrong
• Call Centers: Here Are 10 Knowledge Management Mistakes That You May Be Making
• Contact Center Knowledge Management Now a Must-Have

Knowledge-Centered Service (KCS)

• Consortium for Service Innovation
• KCS Tools and Services
• Klever: Empowered Customer Support — contact Phil Verghis

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