Originally posted 18-Feb-21

In this first post of a two-part series, I will explain curation as it relates to knowledge management, and describe what content to curate.

What is Curation

Paul Corney wrote this about what to call knowledge managers: “I am drawn to Knowledge Curator which very much plays to the idea of preserving and maintaining knowledge assets. So much of what passes for Knowledge Management is about creating and storing content and making it available for reuse. It’s more than the role formerly undertaken by information professionals and librarians; here we are talking about being a custodian of organizational knowledge and organizational knowledge bases.”

What to Curate

1. Contacts: Maintain directories showing organization structure, roles, and responsibilities.

2. Expertise Locators: Offer a way for people to enter, maintain, and search for individual skills and experience profiles.

3. FAQs: Maintain lists of frequently asked questions about a topic, along with the most definitive answers.

4. Job openings: Share current open positions, internal (within an enterprise) or external (in an external site or community).

5. Navigation: Structure menus and breadcrumbs in a logical manner consistent with the organization’s structure and terminology.

6. News: Select and highlight the most important and relevant stories.

7. Resources: Maintain lists of recommended sources in a wide variety of categories:

  • Articles
  • Blog Posts
  • Blogs
  • Books
  • Communities
  • Conferences and Events
  • Definitions
  • Periodicals
  • Podcasts
  • Presentations
  • Products and Services
  • Quotes
  • Thought Leaders
  • Tools
  • Training
  • Tweeters
  • Twitter Chats
  • Videos
  • Webinars
  • Websites

8. Search Results: Provide results likely to be the most useful in response to searches conducted in enterprise search, including:

  • Content tagged by users with “I reused this”
  • Content badged by authoritative subject matter experts as “recommended”
  • Most-visited sites and most-downloaded documents
  • Best bets: thumbnails and links only
  • Quick answers: more complete content plus links

9. Success Stories: Collect good examples taken from actual threaded discussions in a Wins group or list, adding text that highlights the success details.

10. Taxonomy: Define standard terminology in a dictionary, maintain synonyms in a thesaurus, and tag content with appropriate metadata.

My next post will explain how to curate and provide examples of curation.

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store