Community Member Profiles; KM Lessons; Free KM Resources; KM for Services, Operations, and Manufacturing

  1. Name
  2. Location
  3. Time in KM
  4. Time with the company
  5. Organization
  6. Personal background and interests
  7. Area of expertise
  8. Current responsibility
  9. What do you consider your greatest success?
  10. Name one thing that you would like to achieve
  • Benefits Mapping template - Allows the participants in a benefits workshop to articulate, in the form of a diagram, how knowledge management interventions can yield measurable business results in service of business drivers or goals
  • Communication Plan template - Effective communication is crucial to delivery of the culture change needed to embed Knowledge Management. Use this publicly-available plan template to guide communications during the four main stages of your KM Implementation
  • Knowledge Management Plan template - Deliver KM value for your projects and businesses by developing a Knowledge Management plan using this free template
  • KM Self-assessment tool - Use this free tool to evaluate the KM maturity of your organization
  • KM risk evaluation template - Use this free tool to calculate the risk to successful delivery of your KM implementation
  • Tom Young is a director and co-founder of Knoco Ltd. Prior to that Tom was founding member and Principal Coach of BP’s Knowledge Management Team and Virtual Teamworking project.
  • Is written by a highly knowledgeable and well-respected practitioner in the field.
  • Draws on the author’s wide-ranging practical experience of implementing KM in various industries around the globe.
  • Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors.
  • Intended to complement Knowledge Management for Teams and Projects by Nick Milton
  • The GM case study “Adopting and Adapting Product Best Practices across General Motors Engineering Six Years Later” by Steven Wieneke, is included on pages 142–165.
  • Introduction 1
  • What is knowledge? 2
  • Tacit and explicit knowledge 4
  • What is knowledge management? 5
  • Target setting 16
  • What knowledge 17
  • After action review 21
  • Performance learning review 25
  • Peer assist 31
  • Site knowledge visit 34
  • Knowledge exchange 45
  • Business driven action learning 60
  • Communities of purpose 68
  • Communities of practice 68
  • Community of interest 71
  • Community tools and processes 71
  • Portals, or knowledge libraries 79
  • Lessons learned databases 81
  • Yellow pages/people finders 84
  • eLearning 86
  • Community question and answer forums 87
  • Blogs 90
  • Wikis 91
  • Corporate knowledge manager 94
  • Business knowledge manager 95
  • knowledge management sponsor 95
  • knowledge management coach 96
  • Community facilitator 96
  • Subject matter experts 97
  • Librarians and cybrarians 98
  • Roles in a legal services context 98
  • The roles of operations technicians in knowledge management 100
  • Knowledge management standards 103
  • Knowledge management plans 104
  • Knowledge management monitoring 105
  • Knowledge management metrics 106
  • Six sigma 107
  • Lean operations 109
  • Quality management, total quality management and quality circles 111
  • Risk management 113
  • Health, safety and environmental management 115
  • Performance management 116
  • BBC Production and Services 119
  • BP’s Operations Value Process (OVP) 130
  • Knowledge Management at CfBT Education Trust 133
  • General Motors 142
  • Orange 165
  • Strategy 181
  • Communities of practice 181
  • Review 182
  • Benchmark 182
  • Learn 182
  • Do 183
  • Roles 183
  • Assurance and monitoring 183




Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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Stan Garfield

Stan Garfield

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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