Originally posted Jan 8, 2018

Q1: One of my top challenges is creating reasonable targets and KPIs to measure community success against. Could anyone point me to good resources in this area?

Q2: Does anyone have workable KPIs for Community Management?

Q3: I’m looking for resources that can help me shape my initial community goals, but I can’t seem to find any with quantitative data (REAL numbers). Does this exist anywhere? It would be more along the lines of # of users, # of posts, etc.

A: The following articles may be helpful:

  1. Community Goals and Measurements
  2. Useful ESN analytics
  3. How to tell the health of a community
  4. What makes a great community?
  5. 5 questions to answer before starting a new community
  6. What are you supposed to do in a community?
  7. COLLABORATION Use Cases: What do you want to do?
  8. 90–9–1 Rule of Thumb: Fact or Fiction?
  9. Metrics & data & charts, oh my!
  10. Articles on Goals, Measurements, Metrics, Analytics, and Reports
  11. Articles and Presentations about Enterprise Social Networks (ESNs)
  12. Articles and Presentations About Communities of Practice and Community Management

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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