Fifth in the Profiles in Knowledge series


  1. Section 1: Faculty
  2. Section 2: Guest Lecturers
  3. Section 3: Media


Columbia University’s Information and Knowledge Strategy (IKNS) program is for business leaders across all sectors, designed to help them align business strategy with knowledge strategy, and to design and build information and collaboration products that drive growth and enable success. The program leverages interdisciplinary strategies and draws on a strong network of scholar-practitioners who have defined the knowledge practice field and pioneered its practice.

Thanks to Kate Pugh, the outgoing academic director, I have been a guest lecturer in the program, presenting at three of the spring residencies in New York (see my presentations below) and through webinars. This connection is significant to me because of my parents’ history with Columbia.

My dad, Sol L. Garfield (co-editor of the first four editions of the Handbook of Psychotherapy and Behavior Change) was Director of Clinical Training (DCT) for the Doctoral Program in Clinical Psychology at Teachers College, Columbia University from 1964 to 1970. We celebrated the 100th anniversary of his birth on January 8, 2018.

My mom, Amy Nusbaum Garfield, earned her Reading Specialist M.A. at Columbia. Here is a picture of my parents.

Following are profiles of many of the faculty and other guest lecturers who are thought leaders in the field of knowledge management. A member of the Industry Advisory Board, Thomas Stewart, is profiled in a separate article.

Section 1: Faculty

1. V. Mary Abraham, Academic Director

I met Mary at the Enterprise 2.0 Conference in Boston in 2010, but I had been a fan of her blog, Above and Beyond KM, well before then. We have been friends ever since. She is great at rapidly blogging thorough session summaries at KMWorld and live tweeting during SIKM Leaders Community calls.

  1. Sustainable KM
  2. Measure Better to Manage Better — Part 2
  3. Measure Better to Manage Better
  4. Will all basic legal services be provided by artificial intelligence in 10 years from now?
  5. Smart Knowledge Management Needs Artificial Intelligence
  6. Ask the Expert: The Art of Professional Networking
  7. Paying Attention to the Canaries in KM’s Mineshaft
  8. Optimizing Law Firm Support Functions
  9. Breaking the Barriers to Knowledge Sharing
  10. Steep Learning Curves Move a Career Forward
  11. Moving Beyond KM for Dogs
  12. Legal IT Today
  13. When Technologists Nudge
  14. What Technologists Can Teach Lawyers
  15. Improve Your Legal Practice Through Gamification
  16. Social Media 101: Facebook and LinkedIn and Twitter…Oh my!
  1. 2011–10 Social Media in the Enterprise: the future is here — how can we make it work? with Tom Short, Peter Hobby, and Kate Pugh
  2. 2014–11 The Other KM Adoption Challenge

2. Madelyn Blair

  1. Amazon Author Page
  2. Riding The Current: How To Deal With The Daily Deluge Of Data
  3. Smarter Innovation: Using Interactive Processes to Drive Better Business Results with Katrina Pugh, T.J. Elliott, V. Mary Abraham, Catherine Shinners, et al.

3. Vanessa DiMauro

  1. A New Look At Loyalty In The Age Of Digital Disruption
  2. How to Measure the Business Impact of your Online Community
  3. The Business Impact of Online Communities
  4. 7 Key Trends in Online B2B Customer Communities
  5. 6 Ways To Improve Your Standing On The Social Ladder
  6. The Secret To Online Community Success (Hint: It’s Not The Technology)
  7. Keys to Community Readiness and Growth
  8. Who’s Afraid Of Digital Networking? Women?
  9. Why Listening Communities Belong in Your Marketing Strategy
  10. The Social Consumer Study
  11. Social Media Is A Relentless Task Master: How and Why To Gain Control
  12. Seven Failures of Companies That Unplug Their Online Communities
  13. The Social Business Benchmark Study
  14. Socially Driven Collaboration
  15. The Socially Enabled Enterprise
  16. The Private Social Network: It May Be Just What Your Company Needs
  17. Social Media for Strategy-Focused Organizations
  18. Customer Intimacy on Steroids: Why B2B companies need to build online communities for their customers
  19. Using Online Communities in Professional Associations
  20. Chapter in The Age of Conversation
  21. Top Tips for Moderators of Online Discussion Groups
  22. WWW.Internet.Amnesia
  23. Filling in the professional gaps: active teacher participation on a telecommunications network
  24. Student teachers on LabNet: Linking pre-service teachers with a professional community
  25. Active Readers — What Benefits Do They Gain from an Educational Telecommunications Network?
  26. Collaborative electronic network building
  27. Talking about Science: The Case of an Electronic Conversation
  28. Use of telecommunications for reflective discourse of science teacher leaders
  • Books
  1. Amazon Author Page
  2. The Social Mind: A Research Study with Peter Auditore and Don Bulmer
  3. The New Symbiosis of Professional Networks: Social Media’s Impact on Business and Decision-Making with Don Bulmer
  4. Fostering reflective dialogues for teacher professional development (Moderator’s Handbook)

4. Jeanne Harris

1. Competing on Analytics: The New Science of Winning with Tom Davenport

2. Analytics at Work: Smarter Decisions, Better Results with Tom Davenport and Robert Morrison

5. Edward Hoffman

I met Ed at a Working Knowledge Research Center conference at Babson College. We have been together at Columbia, and I interviewed him for my latest book.

  1. Chapter 15: Reuse Proven Practices — NASA
  2. Lucidea Webinar: Selling KM: Reuse Proven Practices — Part 2
  • Publications
  1. Creating Knowledge Services for Modern Technical Project Organizations: The REAL Knowledge Approach
  2. REAL Knowledge and the James Webb Space Telescope: Success and Failure Coexisting in NASA
  3. R.E.A.L. Knowledge at NASA — A Knowledge Services Model for the Modern Project Environment
  4. What Successful Project Managers DoSlides
  5. Managing Mission Knowledge at NASA
  6. NASA’s Journey to Project Management Excellence
  7. Shared Voyage: Learning and Unlearning from Remarkable Projects
  8. Project management certification: Best practices and pragmatism
  • Video

Major Projects Knowledge Hub Interview

  • Books
  1. Project Management Success Stories: Lessons of Project Leaders with Alexander Laufer
  2. Mastering the Leadership Role in Project Management: Practices that Deliver Remarkable Results — Chapter 3: Flying Solar-Powered Airplanes: Soaring High on Spirit and Systems, Chapter 7: Exploring Space: Shaping Culture by Exploiting Location
  3. Proven Practices for Promoting a Knowledge Management Program by Stan Garfield — Chapter Fifteen: Reuse Proven Practices — NASA

6. Ralph Poole

7. Timothy Powell

  1. The Value of Knowledge: The Economics of Enterprise Knowledge and Intelligence
  2. The Knowledge Value Chain® Handbook
  3. The High Tech Marketing Machine: Applying the Power of Computers to Out-Smart the Competition
  4. Analyzing Your Competition: Its Management, Products, Industry and Markets
  5. Knowledge Management Lessons Learned: What Works and what Doesn’t — Chapter 9: Knowledge Return on Investment and Chapter 16: Taxonomy for Enterprise Knowledge

8. Katrina Pugh, previous Academic Director

Kate and I have been friends for a long time. We met at a Working Knowledge Research Center conference at Babson College, when she was at Intel and I was at HP. I invited her to attend a debate between Tom Davenport and Larry Prusak at HP, when she was as Fidelity. Kate has been kind enough to invite me to present at numerous IKNS events. She has been a frequent presenter on SIKM Leaders Community calls, at the Midwest KM Symposium, and other events such as the Enterprise 2.0 Conference. Kate started the SIKM Boston chapter, and is a regular connector, convener, and contributor.

  1. 1
  2. 2
  • SIKM Presentations
  1. 2007–10 Knowledge Harvest Facilitation with Nancy Dixon
  2. 2010–06 Sharing lost know-how — solve thorny problems with the Knowledge Jam
  3. 2011–08 Being the convener: facilitating tacit knowledge-sharing with Roberto Evaristo
  4. 2011–10 Social Media in the Enterprise: the future is here — how can we make it work? with Tom Short, Mary Abraham, and Peter Hobby
  5. 2015–02 How Great KMers are Innovation Conveners
  6. 2015–11 KM Trend Spotting: A Conversation with Larry Prusak
  7. 2017–10 Collaboration and the Four Discussion Disciplines
  8. 2019–06–18 Conversational AI
  9. 2021–04–20 Translating Effective Sustainability Conversations into Network Design
  • Publications
  1. KM and the Internet of Things with Ralph Poole
  2. Four Discussion Disciplines to Drive Effective Online Collaboration
  3. How To Create Social Impact Through Thoughtful Networks
  4. Designing Effective Knowledge Networks with Larry Prusak
  5. Sharing Hidden Know-How
  6. Jamming with the Institute for Healthcare Improvement with Jo Ann Endo
  7. Unleashing Unstructured Data’s Value: Mobilizing Us, Not Just Our Machines
  8. Don’t Just Capture Knowledge — Put It to Work with Nancy Dixon
  • Books
  1. Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam
  2. Smarter Innovation: Using Interactive Processes to Drive Better Business Results with T.J. Elliott, Madelyn Blair, V. Mary Abraham, Catherine Shinners, et al.

9. Guy St. Clair

  1. Amazon Author Page
  2. Knowledge Services: A Strategic Framework for the 21st Century Organization
  3. The Knowledge Services Handbook: A Guide for the Knowledge Strategist

10. Jean-Claude Monney

Section 2: Guest Lecturers

1. T.J. Elliott

  1. Decision DNA: Discovering Reality Based Decision Making
  2. Smarter Innovation: Using Interactive Processes to Drive Better Business Results with Katrina Pugh, Madelyn Blair, V. Mary Abraham, Catherine Shinners, et al.

What do you consider your greatest work challenge?

2. Illana Raia

  • Publications
  1. A Blueprint for Building Innovation Capacity
  2. Huffington Post Articles
  3. Thrive Global Posts

3. Catherine Shinners

Catherine and I have been together at many KMWorld and Columbia events. She has been very active in the SIKM Leaders Community, including frequently being a live tweeter during the monthly calls.

  1. 2014–01 Building Community: A Conversation on planning, stewardship, and keeping it human
  2. 2017–08 Enterprise Social Networks and the Digital Workplace

4. Lesley Shneier

  1. 2014 Knowledge: Transferring Across GenerationsSlides
  2. 2011 KM Tips & TricksSlides
  • Videos
  1. KM at World Bank
  2. Storytelling
  • Books
  1. Bursting the Big Data Bubble: The Case for Intuition-Based Decision Making — Chapter 19: Let’s Have a Knowledge Conference!
  2. Next Generation Knowledge Management: Transforming theory into practice, Volume 1 — Chapter 1: Are There Laws of Knowledge Management? with Stephen Denning and Michel Pommier

5. Patti Anklam

6. Nancy Dixon

7. Larry Prusak

Section 3: Media

1. Video: Program Overview

2. Video: Where is knowledge management headed?

3. Photo: 2014 spring residency

4. Photo: 2017 spring residency

5. Photo: 2016 Ed Hoffman Master class

6. 2014 presentation: Communities of Practice: Principles & Tips

7. 2016 presentation: Trust me, I’m a community evangelist

8. 2017 presentation: Use Cases for Communities of Practice

9. IKNS SlideShare Presentations

10. IKNS Twitter

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager

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