Cognitive Edge Recommended Books; 1353 KM sites; Measuring time saved
Recommended Reading by Dave Snowden of Cognitive Edge
- Axelrod, R. and Cohen, M. (1999) Harnessing Complexity: Organizational Implications of a Scientific Frontier (The Free Press)
- Boisot, Max (1998) Knowledge Assets: Securing Competitive Advantage in the Information Economy (Oxford)
- Cilliers, Paul (1998) Complexity and Postmodernism: Understanding Complex Systems (Routledge)
- Clark, Andy (1997) Being There: Putting Brain, Body, and the World Together Again (MIT)
- Deacon, Terrence (1997) The Symbolic Species: The Co-evolution of Language and the Brain (Penguin)
- Dervin, Brenda (1998) Sense Making theory and practice: an overview of user interests in knowledge seeking and use (Journal of Knowledge Management, Vol. 2 Iss: 2, pp.36–46)
- Gabriel, Yiannis (2000) Story Telling in Organisations: Facts Fictions, and Fantasies (Oxford)
- Johnson, Steven (2001) Emergence: The Connected Lives of Ants, Brains, Cities, and Software (Penguin)
- Juarrero, Alicia (1999) Dynamics in Action: Intentional Behavior as a Complex System (MIT Press)
- Klein, Gary (1999) Sources of Power: How People Make Decisions (MIT)
- McKee, Robert (1997) Story: Substance, Structure, Style and the Principles of Screenwriting (HarperCollins)
- Pearson, Keith Ansell (1997) Viroid Life: perspectives on Nietzsche and the Transhuman Condition (Routledge)
- Polanyi, Michael (1983) The Tacit Dimension (Doubleday)
- Shah, Idries (1985) The Exploits of the Incomparable Mulla Nasrudin & The Subtleties of the Inimitable Mulla Nasrudin (Octagon Press)
- Stacey, Ralph (2001) Complex Responsive Processes in Organizations: Learning and Knowledge Creation (Routledge)
- Stone, Allucquére Roasanne (1995) The War of Desire and Technology at the Close of the Mechanical Age (MIT Press)
- Weissman, David (2000) A Social Ontology (Yale University)
Q: How can you measure time saved through reuse? Once a document is in a KM database, how can you track the time it will save if it is reused?
A: I don’t believe that it is worthwhile spending a lot of effort to capture time saved. Here are two articles on the subject:
- Time saved — a misleading justification for KM by Dr. Michael Koenig
- Trying to Determine KM Productivity? (Groan) by Dr. Dan Kirsch
If you wish to try to capture time saved at the document level, you will have to deal with these challenges:
- When a user downloads the document, they will not yet be able to tell how much time they saved. They will have to return later to input this data, and it is unlikely that they will remember to do so.
- Estimates of time saved are not very accurate.
- The question raised in the article by Michael Koenig is what did they do with the time saved? Was it used productively?
To encourage users to input such data, you can use a KM recognition system to award points for KM activities. Users can be motivated to claim points for reuse, and in claiming those points, they can be required to document the value of that reuse. You can capture the time saved for a particular document by asking for the URL of the document and the time saved as a result of reusing that document as part of the input form in the recognition system. However, you may find that despite offering recognition and/or rewards, users may still be unwilling to enter this information. So it may be easier to give them a button they can easily click, similar to a Like button, which indicates that they reused the document productively, and not bother trying to capture the amount of time saved.