Books Worth a Look; Internal Knowledge Markets; 15 Goals of KM Projects
Books Worth a Look by Larry Prusak of Babson College
Globalization and Its Enemies — by Daniel Cohen: a short but very interesting exploration of the issues of globalization.
The Wealth of Networks: How Social Production Transforms Markets and Freedoms — by Yochai Benkler: a profound analysis on how the new, social, and technological production of knowledge has legal and philosophical implications that have yet to be addressed. The first 100 pages or so were the most interesting on the subject of knowledge and wealth creation.
“Point of View” is a series of commentaries on current business and trade articles indexed in the Knowledge Base Editor’s Digest or cited in a Montague Institute Review article. In this POV, Montague Institute Founder Jean Graef discusses the concept of internal knowledge markets advocated by McKinsey’s Lowell Bryan.
Bryan argues that organizations would get a lot more value from their proprietary knowledge if they applied market principles to it. By this he means high value products, standards, incentives, facilitators, and the notion of independent buyers and sellers. Graef thinks the market metaphor is useful because it shifts the emphasis from knowledge management to knowledge exchange. In this commentary she fleshes out some of the practical details needed to make it happen.
Q: I am interested in looking across KM projects to find trends and patterns which provide a view into issues the organization is dealing with. My clients are often asking about managing knowledge and how to successfully do this. Yet, when you look deeper, you often find the root issues they are dealing with are focused on decision making and critical thinking. Do you see such a trend as well?
A: Yes, I do. I have incorporated these trends in the following 15 goals of KM projects:
- Enabling better and faster decision making through collaboration, reuse of knowledge in repositories, and innovative information delivery
- Making it easy to find information and resources to support critical thinking
- Reusing ideas, documents, and expertise
- Avoiding redundant effort
- Avoiding making the same mistakes twice
- Taking advantage of existing expertise and experience
- Communicating important information widely and quickly
- Promoting standard, repeatable processes
- Providing methods, tools, templates, and examples to streamline work
- Making scarce expertise widely available
- Showing customers how knowledge is used for their benefit
- Accelerating delivery to customers
- Stimulating innovation and growth
- Enabling the organization to leverage its size
- Making the organization’s best problem-solving experiences reusable