Storytelling is using narrative to ignite action, implement new ideas, communicate who you are, build your brand, instill organizational values, foster collaboration to get things done, share knowledge, neutralize gossip and rumor, and lead people into the future.
Storytelling can stimulate change, build trust, instill values, enable collaboration, and transmit understanding.
Storytelling should be incorporated in many of the KM implementation steps, activities, and components. A springboard story should be used to motivate the senior executive to approve the KM initiative and provide the 10 Commitments. narrative plays an important role in innovation.
Communities can be nurtured by having members…
Originally answered Sep 17, 2021
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Appreciative Inquiry and Positive Deviance are two methods for identifying what works well and what could be and allowing organizations to take advantage of these findings. Both methods take a positive approach to change, instead of focusing on problems to solve or obstacles to overcome.
Appreciative Inquiry is abbreviated as AI, and is not be confused with Artificial Intelligence, also abbreviated as AI.
Appreciative Inquiry (AI) involves asking questions that strengthen a system’s capacity to apprehend, anticipate, and heighten positive potential. It is the mobilization of inquiry through the crafting of the unconditional positive question.
AI is the co-evolutionary search…
This is the 72nd article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Harold Jarche (pronounced jar-key) is an international consultant and speaker, helping people and businesses adapt to the network era. Harold provides pragmatic guidance on connected leadership, social learning, personal knowledge mastery, and workplace collaboration. We have been long-time followers of each other’s posts and were both workshop presenters at KMWorld 2018.
Social network analysis is mapping and measuring relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities.
The nodes in the network are the people and groups, while the links show relationships or flows between the nodes. SNA provides both a visual and a mathematical analysis of human relationships. (Source: Valdis Krebs)
Social network analysis (SNA) can be used to improve communities, identify missing links, and improve connections between groups.
In a KM implementation plan, identify all groups that need to connect, and include boundary spanning as a required knowledge flow. The higher the level of connectedness…
A knowledge valuation process involves quantifying the value of knowledge assets, reuse, and innovation so they can be fully appreciated by the organization — embedded in customer pricing, cost benefit analysis, and project justification.
Assigning a value to your organization’s intellectual assets can help realize incremental revenue from sales to customers, support investments in knowledge creation and capture, and justify investments in your knowledge management program.
Explicitly defining the value of the reusable component of what you are selling to a customer allows you to use this value for competitive pricing, for additional profit margin, or to be set aside…
Workflow is embedding knowledge creation, capture, and reuse in business processes so that these steps happen routinely as part of normal work.
Individuals do not get excited about their organization’s attempts to manage knowledge and are skeptical about the possibility of doing so. But when they need to know something in order to do their jobs, they want to be able to access the information immediately. This can cause problems because people want to find reusable content, but they don’t want to spend any extra time contributing it. …
Management of change means developing a planned approach to change in an organization to address anticipated obstacles and to ensure successful adoption. There are varying schools of thought about the value of change management. Some believe that it is an essential part of any KM initiative.
Others dismiss it as an obsolete concept. Most KM initiatives will involve significant changes to the existing behaviors, processes, and systems, so it is useful to create a change management plan.
The value of change management is that it forces you to consciously deal with the changes that will be required to enable knowledge…
This is the 71st article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Amy Edmondson is a thought leader in several areas that are important for knowledge management: organizational learning, cross-boundary teaming, innovation, and eliminating fear in organizations. She is a pioneer and champion of psychological safety, and studies people, projects and organizations to uncover the secrets of successful teaming.
Amy’s work on psychological safety has been groundbreaking. Her blueprint on creating a fear-free culture is essential, she argues, for organizations to be able to thrive in today’s knowledge economy in which new ideas and critical…
Metrics and reporting involve capturing operational indicators and producing reports to communicate performance against goals, areas for improvement, and progress toward the desired state. There is a wide spectrum of opinion about the importance of measuring knowledge management activities.
Some believe that it is essential and want to collect data and create reports on a long list of detailed metrics. Others believe that this is a waste of time, and that effort is better spent on enabling knowledge flow.
Details on the three different kinds of metrics that are typically captured and reported are provided in KM Conversations: Using Analytics…