Originally published March 27, 2023 — This is the 89th article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Morten Hansen is a management professor at University of California, Berkeley. He is the coauthor (with Jim Collins) of Great by Choice and the author of Collaboration and Great at Work. Hansen’s research…

Originally posted 23-Mar-23 — This begins the third series on knowledge management in special libraries and information centers, structured around Five Cs: Capture, Curate, Connect, Collaborate, and Create. This four-part series is about the third C: Connect. According to Tom Stewart, “Connection is the essence of knowledge management.” Connection supports the demand side of…

Originally posted 16-Mar-23 — I was pleased to see that Lucidea was named to the KMWorld 100 Companies That Matter in Knowledge Management 2023. According to KMWorld, the list includes “organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting.” Following is the description included in the…

Originally posted 16-Mar-23 — In Parts 1, 2, and 3 of this series, I discussed what to curate as part of a knowledge management program. This fourth and final part covers how to curate and provides examples of curation. To curate is to collect, select, assemble, and present information or multimedia content such as…

Originally posted 09-Mar-23 — In Parts 1 and 2 of this series, I discussed curating search results and FAQs. This part covers curating online discussions and other types of information. Online threaded discussions are one of the most important components of any knowledge management program. Curating the content found in these discussions can help…

Originally posted 02-Mar-23 — In Part 1 of this series, I discussed curating search results. In this part, I discuss curating FAQs. Knowledge managers, information specialists, and special librarians can provide a valuable service by curating lists of frequently asked questions (FAQs) about a topic, along with the most definitive answers. They can do…

Originally published February 24, 2023 — This is the 88th article in the Profiles in Knowledge series featuring thought leaders in knowledge management. John Hovell is the Managing Director and co-founder of STRATactical, a consulting and training provider. A leader in the convergence of Knowledge Management (KM) and Organization Development (OD), he is a practitioner, speaker…

Originally posted 23-Feb-23 — This begins the second series on knowledge management in special libraries and information centers, structured around Five Cs: Capture, Curate, Connect, Collaborate, and Create. This four-part series is about the second C: Curate. Curation is taking existing information and making it more useful. This includes better organizing it, making it…

Originally posted 16-Feb-23 — Dorothy Leonard is the William J. Abernathy Professor of Business Administration, Emerita at Harvard Business School, and Chief Advisor at the Leonard-Barton Group. She specializes in knowledge transfer, innovation management, team creativity, and assessment of organizational knowledge assets. I met Dorothy when she delivered a keynote at the 2018 APQC…