Originally published May 5, 2022 — This is the 79th article in the Profiles in Knowledge series featuring thought leaders in knowledge management. James Robertson is a thought leader on intranet strategy and design, digital employee experience, digital workplaces, web content management, and technology selection. …

Originally posted 05-May-22 — Heidi K. Gardner is a Distinguished Fellow at Harvard Law School’s Center on the Legal Profession and Program Chair of the Sector Leadership Master Class and Smarter Collaboration Master Class. Previously she was a professor at Harvard Business School and continues to teach executive education there and at other Harvard…

Originally posted 28-Apr-22 — Patricia Eng is the first certified ISO Knowledge Management auditor. She is certified to conduct audits on any or all parts of the ISO 30401 standard as well as pre-audit assessments. Patricia has given presentations and workshops on how to prepare for an ISO KM Audit and how organizations can…

Originally posted 21-Apr-22 — Nancy Dixon is a university professor turned consultant. Her work is focused on increasing collaboration and knowledge sharing in the workplace. It involves cultural transformation, using dialogue as the agent of change. She has found that the capability to get on top of the unexpected more quickly does not lie…

Originally published April 18, 2022 — This is the 78th article in the Profiles in Knowledge series featuring thought leaders in knowledge management. Peter is a pioneer in the fields of information architecture and user experience, and he also specializes in organizational strategy and planning. He has been helping people to plan since 1994. Peter wrote…

Originally posted 14-Apr-22 — Marcia Conner is a former corporate executive who now dedicates her time to reinventing a vibrant and healthy global ecosystem. She specializes in social learning. Marcia advises executives on how to unite technologies, analytics, and human power into the energy that drives outstanding performance. Often brought in as a fixer…

Originally posted 07-Apr-22 — Stephanie Barnes is a passionate advocate for knowledge management through the alignment of people, process, and technology to meet organizational goals and objectives. She works with organizations to solve problems in creative and innovative ways. Her website is Entelechy — The realization of potential. Stephanie takes a radical approach to…

Originally posted 31-Mar-22 — Patti Anklam helped companies understand their organizational roles and social networks, how to select, introduce, and manage social software and collaboration tools to enhance people-to-people connections and knowledge flow and to capture and curate information and knowledge assets. Below is the first post in a series on KM Thought Leaders. …

Originally posted 24-Mar-22 — This post will define key terms, provide background, and list the key uses and benefits of cognitive computing and artificial intelligence as related to knowledge management. Cognitive computing is defined by machine intelligence — a collection of algorithmic capabilities to augment employee performance, automate complex workloads, and provide cognitive agents…