Originally posted 28-Jan-21

Implementing knowledge management can be challenging. The previous post provided the first eight challenges. In this second post of a two-part series, I describe the remaining seven, with possible solutions for each.

9. Connecting people to each other so they can help each other at the time of need.

  • Challenges: KM programs focus on getting people to submit forms, contribute documents, or update skills profiles. This proves difficult to accomplish.

10. Improving decisions, actions, and learning.

  • Challenges: KM programs are described using vague concepts like “increase engagement,” “add value,” or “drive transformational change.” These are difficult to measure and achieve.

11. Focusing on a few initiatives, setting a few simple goals, and not trying to tackle everything possible.

  • Challenges: There are at least 50 different KM people, process, and technology components available for implementation. It can be tempting to try all of them. It’s hard to resist the allure of the latest technology, the current fad, or the tool that sounds too good to be true. Organizations tend to establish long lists of arcane metrics.

12. Delivering what people want and the organization needs, not what is trendy.

  • Challenges: Organizations can be mesmerized by maturity models, benchmarking, and me-too best practices. Seth Godin wrote, “Benchmarking against the universe actually encourages us to be mediocre, to be average, to just do what everyone else is doing.” Any new initiative will fail if it does not meet the needs of its intended audience or is perceived as being created in isolation.

13. Communicating by pull and opt-in, not by push

  • Challenges: Organizations want to push information out to audiences. Leaders regularly send lengthy email messages and newsletters to people who don’t read them.

14. Augmenting and automating processes using analytics, cognitive computing, and related techniques.

  • Challenges: New KM technologies are introduced, hyped, and implemented. But they often fail to deliver on their promise.

15. Integrating knowledge management into existing processes, workflows, and systems.

  • Challenges: KM is perceived as extra work. It requires additional tools that people have to learn and use.

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/