Originally published May 17, 2018

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In my current book on promoting knowledge management initiatives within the corporate world, I offer a collection of practical tips and techniques that can help your KM program thrive. High performing communities are essential to KM success. I have developed 10 principles for KM practitioners to keep in mind as they build and participate in communities.

  1. Communities should be independent of organizational structure; they are built around areas upon which members wish to interact.
  2. Communities are different from teams; they are based on topics, not on assignments.
  3. Communities are not sites, team spaces, blogs or wikis; they are groups of people who choose to interact.
  4. Community leadership and membership should be voluntary; you can suggest that people join, but should not force them to.
  5. Communities should span boundaries; they should cross functions, organizations, and geographic locations.
  6. Minimize redundancy in communities; before creating a new one, check if an existing community already addresses the topic.
  7. Communities need critical mass; take steps to build membership.
  8. Communities should start with as broad a scope as is reasonable; separate communities can be spun off if warranted.
  9. Communities need to be actively nurtured; community leaders need to create, build, and sustain communities.
  10. Communities can be created, led, and supported using TARGETs:
  • Types (TRAIL — Topic, Role, Audience, Industry, Location)
  • Activities (SPACE — Subscribe, Post, Attend, Contribute, Engage)
  • Requirements (SMILE — Subject, Members, Interaction, Leaders, Enthusiasm)
  • Goals (PATCH — Participation, Anecdotes, Tools, Coverage, Health)
  • Expectations (SHAPE — Schedule, Host, Answer, Post, Expand)
  • Tools (SCENT — Site, Calendar, Events, News, Threads).

Lucidea Press has published my latest book, Proven Practices for Promoting a Knowledge Management Program. The above post is an excerpt from Chapter 12: “Use the Keys to Success.” I hope you find it relevant, and that you can benefit from the advice and insights drawn from my career as a KM practitioner.

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Written by

Knowledge Management Author and Speaker, Founder of SIKM Leaders Community, Community Evangelist, Knowledge Manager https://sites.google.com/site/stangarfield/

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